Operations Delivery Manager-Retiree Health Solutions

Delivery Manager

The Delivery Manager oversees enterprise delivery operations, ensuring performance meets or exceeds contractual standards and operational metrics in Retiree Health Solutions. They are responsible for delivering timely, high-quality work to plan sponsors and participants in Medicare.

Responsibilities

• Overseeing project planning, scheduling, capacity management, work delegation, and progress tracking to ensure deliverables are met timely and accurately.
• Identifying and pursuing process improvements that will lead to year-over-year efficiencies within the operational workload.
• Acting as the escalated point of contact for clients, carriers, third parties, and internal support teams involved in ongoing operations.
• Managing written and verbal communications, leading meetings, and facilitating discussions both internally and externally.
• Adapting effectively to changing environments and priorities while communicating proficiently with internal teams, clients, carriers, and third parties in a virtual setting.
• Serving as backup to Operations Director and solo operations representation on cross-functional calls and projects.
• Delivering coaching, development, and overall people management for their aligned team. Ensuring all required performance conversations are completed timely and accurately using the tools and resources made available to managers at Alight.
• Maximizing team efficiency by utilizing resources effectively, while providing coaching and training to address performance gaps and enhance skills.

Requirements

• Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes.
• Be proficient in time management, meeting deadlines, people management, Medicare and benefits regulations, critical thinking, and root cause analysis.
• Be skilled in prioritizing tasks and meeting deadlines.
• Display effective communication with clarity and detail through written, verbal, and presentation skills.
• Demonstrate ability to leverage problem solving/critical thinking skills. Using data to accurately identify and communicate the cause and impact of an issue, determine necessary steps to resolve the issue, and address its symptoms.
• Have ability to ensure accuracy of work and adherence to data security best practices.
• Demonstrate an understanding of the complete business models, their processes, and the respective process owners around Retiree Health Solutions and associated process owners.
• Be proficient in Microsoft Office tools, including Excel, Outlook, PowerPoint, Teams, and Word.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Salary Pay Range

Minimum: 85,000.00 USD

Maximum: 95,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.