Front Office Coordinator

Excelsis Health Front Office Coordinator Marietta, GA The front office coordinator is responsible for providing administrative support to healthcare providers and ensuring the smooth operation of the front office. About Excelsis Health Excelsis Health offers comprehensive obesity care, including nutritional management, meal replacement, weight loss medication, obesity related disease management, as well as pre‑and post‑bariatric surgery management, everything patients need to achieve long‑term weight loss and weight loss maintenance success. At Excelsis Health, Dr. Cain and her team use a holistic approach to health and long‑term wellness. They incorporate every aspect of a patient’s life when designing a weight loss plan, including their history, lifestyle, environment, medications, stress level, and other factors. Excelsis Health focuses on diet and exercise as medicine, but Dr. Cain and her team also prescribe FDA approved medications and recommend bariatric surgery where appropriate. Many Excelsis Health patients achieve excellent results with the Optifast liquid meal replacements from Nestlé Health Science in addition to bariatric vitamins and supplements. Patients can order pharmaceutical‑grade supplements direct to their homes through the easy‑to‑use Fullscripts website. Responsibilities Answers telephone, screens and directs calls Maintains a high level of confidentiality Assists in the scheduling for patients, physicians and other staff members to make appointments or special requests Obtains insurance information from patient and/or confirms coverage with insurance provider prior to scheduling appointments or procedures Assures that rooms are ready when needed by completing room‑scheduling checklist, turning on lights, adjusting temperature controls, straightening furniture for comfort of patients and reviewing supplies needed for procedure Gives the front office proper attention at all times (including patient waiting room and coffee station) Makes calls to confirm the upcoming days appointments for each provider Answers any general questions patient may have at time of visit Conducts patient registration in a manner that assures confidentiality with patient information and insurance information being used only by authorized personnel Scans any necessary documents into AthenaOne or respective system Assists healthcare providers with prior authorization process for the patient Participates in all aspects of the front office operation such as answering telephones, customer service, scheduling, and assisting patients Orders necessary supplies for the front office and other specified areas Qualifications Prior front office experience with Athena or Epic preferred Experience in customer service, answering telephones, data entry, and/or receptionist Basic knowledge of medical terminology or experience with a physician’s office would be a plus but is not required for this position Competent with computer software (Microsoft Office Applications) for word processing, spreadsheets, and database management Excellent telephone communication skills are necessary Must be extremely detail oriented Must have good organizational skills to handle multiple tasks at once and work well in a high pressure environment without losing perspective on what’s important (patients) Must be proficient in all phases of front office operation Ability to work under pressure and high stress situations, must have great customer service skills, and ability to prioritize on the job High school diploma or equivalent Valid driver’s license is required for this position Good communication skills are also essential as it requires frequent interaction with numerous different people at all times Must be able to speak accurately, clearly and with a pleasant voice at all times without raising voice above a conversational level. Position will cover Fayetteville front office on occasion #J-18808-Ljbffr Excelsis-Health