Server - Commission Row

Job Description

Job Description

Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants…eighteen concepts… and sustainable, consistent growth.

Job Overview: As a Server, you play a crucial role in ensuring a positive dining experience for our guests. You are responsible for providing exceptional customer service, taking orders accurately, serving food and beverages promptly, and maintaining a clean and organized dining area. Your friendly and attentive demeanor will contribute to the overall success of our restaurant.

Key Responsibilities:

1. Customer Service:

• Greet guests warmly and make them feel welcome.

• Assist guests with menu selections and provide detailed information about food and beverage offerings.

• Ensure prompt and courteous service throughout the meal.

• Address any customer inquiries, concerns, or special requests with professionalism and enthusiasm.

2. Order Management:

• Accurately take food and beverage orders from guests.

• Input orders into the restaurant's POS (Point of Sale) system.

• Double-check orders for accuracy before submitting them to the kitchen.

• Coordinate special requests and dietary restrictions with the kitchen staff.

3. Food and Beverage Service:

• Serve food and beverages promptly and according to established presentation standards.

• Perform tableside tasks, such as wine presentations and water service.

• Promote additional items, such as wine pairings, specialty cocktails, or dessert selections to enhance overall dining experience.

• Monitor guests' needs and promptly refill drinks, clear empty plates, and provide additional items as requested.

• Ensure that all meals are served correctly, with the appropriate condiments and accompaniments.

4. Cleanliness and Organization:

• Set up and clean tables before and after guest use.

• Ensure the dining area is clean, well-maintained, and properly stocked with utensils, napkins, and condiments.

• Assist in overall restaurant cleanliness, including helping with dishwashing and cleaning tasks as needed.

5. Teamwork:

• Collaborate effectively with kitchen staff, bartenders, and other servers to ensure smooth and efficient restaurant operations.

• Communicate guest feedback and special requests to the appropriate team members.

6. Upselling and Promotion:

• Promote daily specials, desserts, and beverages to increase sales.

• Suggestively sell additional items or upgrades to enhance the guest experience.

7. Compliance:

• Adhere to all health and safety guidelines, including food safety regulations.

• Follow company policies and procedures regarding alcohol service and guest conduct.

• Handle cash and credit card transactions accurately and securely.

Qualifications:

• 2+ years of previous upscale and fine-dining service experience is preferred.

• Excellent communication and interpersonal skills.

• Strong attention to detail and a commitment to maintaining a high level of service excellence.

• Ability to work in a fast-paced and high-pressure environment.

• Team player with a positive attitude.

• Flexibility to work evenings, weekends, and holidays.

• Knowledge of wine and spirits is required.

Physical Requirements:

• Must be able to lift trays of food and beverages.

• Ability to stand, walk, and carry trays for extended periods.

• Ability to bend, stoop, and reach as necessary.

This position is classified as non-exempt under applicable wage and hour laws and is eligible for overtime compensation in accordance with applicable regulations.

CRG offers competitive compensation, including tips, and opportunities for advancement within our restaurants. If you are passionate about delivering outstanding customer service and thrive in a dynamic restaurant environment, we encourage you to apply. Join our team and be part of an exciting dining experience!

At Cunningham Restaurant Group, we embrace diversity and uphold equal opportunities for all. Our commitment to fairness and inclusivity reflects our core values of Connection, Honesty, Ownership, Respect, Fairness, Kindness, and Opportunity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please join us in fostering an environment where everyone is valued and respected.