Call Center Supervisor

YoungWilliams Child Support Services

Summary of Position

The Supervisor directs the activities of the Customer Service Representatives (CSRs) and Leads providing supervision, training and work direction to staff.

Essential Job Requirements

Monitors and evaluates the performance of CSRs and Leads to ensure prompt, knowledgeable and courteous customer service.
Provides coaching, counseling and guidance to CSRs and Leads for ongoing improvement to customer service.
Makes recommendations to management concerning transfers, promotions, discipline, hiring and termination.
Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals.
Analyzes staffing levels and call center trends to ensure that staffing levels are efficient in order to maintain project goals and objectives and meet operational effectiveness.
Monitors CSRs and Leads time and attendance by maintaining attendance records, including excused and/or unexcused absences, late arrivals, and early departures with all related information entered on the attendance record.
Assists the Sr. Operations Manager with daily operations.
Reviews daily reports to identify training opportunities and successes for CSRs and Leads providing feedback in a timely manner.
Writes and administers performance reviews for skills improvements.
Communicates and follows up to ensure CSRs and Leads are fully informed of all new information related to procedures, customer needs and company related issues, changes or actions.
Attends management meetings to set performance goals, review call center progress. Develops and implements action plans to achieve daily and monthly goals.
Proficient in Call Center Policy, state & Court computer systems
Provides accurate information to inquiring parties and other agency staff.
Ensures the confidentiality of all information while performing work tasks.
Accepts escalation calls that cannot be resolved by CSRs or Leads to address and resolve caller issues.
Actively assists with taking calls.
Regular and timely attendance
Other duties as assigned

Required Education

Equivalent to an Associate's degree from a college or vocational training institute in a relevant field.

Required Experience

1 year of call center supervision is strongly preferred.
1 year of work experience administering child support enforcement or related community service programs preferred.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Call Center Supervisor in Livonia, MI vacancy

Call Center Supervisor
...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple... ...expanding, industry-leading organization. Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across...
Suggested
Full time
Temporary work
Casual work
Work at office
Local area
Remote work
MCI Careers
Garden City, MI
3 days ago
Call Center Customer Service Manager
...growing tech‑enabled business services company with a strong call center footprint across multiple countries. We deliver Customer Experience... ...Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations...
Suggested
Full time
Temporary work
Casual work
Work at office
Local area
Remote work
Shift work
MCI Careers
Garden City, MI
1 day ago
Customer Service Manager
...ends. Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction. This... ...responsibilities. Special projects may be assigned at the position supervisor's discretion. Qualifications you'll bring as a Customer...
Suggested
Work experience placement
Work at office
Home office
McLane Company
Plymouth, MI
2 days ago
Sr. Account Manager
...Full-time Description MOBIS Technical Center of North America is the Research & Development Center for Hyundai MOBIS, a Tier 1 supplier and an affiliate under Hyundai Motor Group. MOBIS produces and supplies a wide variety of automotive components to customers...
Suggested
Full time
H1b
Work at office
Local area
Flexible hours
Plymouth
Plymouth, MI
18 hours ago
Global Account Manager
...reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on...
Suggested
Permanent employment
Full time
Contract work
Work at office
Night shift
Day shift
Analog Devices
Livonia, MI
3 days ago
Enterprise Account Executive, Comcast Business
...organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within...
Full time
Work at office
Local area
Remote work
Monday to Friday
Night shift
Weekend work
Comcast
Plymouth, MI
4 days ago
Front Office Manager
Front Office Manager: Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational ...
Daily paid
Temporary work
Night shift
Great Lakes Hospitality Group
Plymouth, MI
4 days ago
Customer Service - Self Storage Manager
$16 per hour
...customers current with payments and make reminder and collection calls when required Physical Requirements: Ability to transport... ...Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or...
Hourly pay
Full time
Weekend work
Public Storage
Livonia, MI
2 days ago
Front Desk Coordinator
...PM Friday: 8:00 AM – 2:00 PM Responsibilities Schedule and coordinate patient appointments Answer, screen, and route incoming phone calls Greet and assist patients with a friendly, professional attitude Collect patient co-pays and complete daily balancing Submit and follow...
Daily paid
Full time
Work at office
Dr. Blankenship
Plymouth, MI
1 day ago
Front Desk Coordinator
US Rehabilitation & Health Services Inc., based in Livonia, MI, is seeking a Full-time Front Desk Coordinator to join our outpatient clinic team. You will be the first point of contact for patients, scheduling appointments, collecting and updating records, and keeping ...
Full time
Work at office
US Rehabilitation & Health Services
Livonia, MI
18 hours ago
Front Desk Coordinator
$18 - $22 per hour
...organization, we bring together talented healthcare professionals who share a passion for improving lives through compassionate, patient-centered care. Our success is built on teamwork, collaboration, and a commitment to clinical excellence, creating an environment where...
Hourly pay
Full time
US Rehabilitation & Health Services
Livonia, MI
18 hours ago
Customer Happiness Executive - NY
Job Description Job Description Want to join America's fastest growing start-ups? Our mission is to help local businesses across SEA grow and adopt technology in digital payments, e-commerce and mobile, with the aim of leading O2O local commerce in the region. ...
Local area
Immediate start
Night shift
A-Z Jobs Inc.
Dearborn Heights, MI
13 days ago
Account Manager, Retail Big Box
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Do you thrive on building strong relationships and driving sales performance within retail environments? As an Account Manager for Retail Big...
Work at office
Local area
Visa sponsorship
Spectrum Charter
Livonia, MI
3 days ago
Customer Service Coordinator
...service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve... ...telephone orders/requests. • Phones/Customer Service • Check Market Center general email box • Prepare ship route for processing (...
Work experience placement
Aramark
Livonia, MI
4 days ago
Key Account Manager-Ford
...COMPANY OVERVIEW: MOBIS Technical Center of North America is the Research & Development Center for Hyundai MOBIS, a Tier 1 supplier and an affiliate under Hyundai Motor Group. MOBIS produces and supplies a wide variety of automotive components to customers including...
Full time
H1b
Work at office
Local area
Plymouth
Plymouth, MI
18 hours ago
Account Manager
The Tokai Rika Group is seeking an Account Manager for our Toyota team who has strong analytical skills as well as strong skills in dealing with commercial issues, planning, coordination and communication. Represent Tokai Rika commercially with Customers, in line with ...
Remote work
Shift work
Tramgroup
Plymouth, MI
3 days ago
Account Executive, Business Sales - Northern Detroit, MI
$71.7k - $129.5k
...its head with small businesses (1-9 employees). In this role, you'll achieve and surpass monthly sales targets by prospecting, cold-calling, networking, and generating leads to gain new business within an assigned geographic territory. You'll analyze customer needs and...
Full time
Temporary work
Part time
Work experience placement
Local area
Flexible hours
T Mobile US
Livonia, MI
3 days ago
Personal Lines Account Manager
Personal Lines Account ManagerAre you ready to take your career in the insurance industry to the next level? Do you have a passion for helping clients protect what matters most to them? If so, we have an exciting opportunity for you to join our team as a Personal Lines...
gpac
Garden City, MI
18 hours ago
Account Manager in the New York Market
...partnerships. What You'll Do Manage 30+ key client relationships Identify, pitch, and close new business opportunities Call on executive-level decision makers Own the full sales cycle (avg. 6+ months) from prospecting to close Generate leads through...
Remote work
MJS Packaging
Livonia, MI
1 day ago
SMB Account Executive
$55k
SMB Account Executive | Ripple Fiber We are looking for an SMB Account Executive to join our growing team in Westland, MI. About Ripple Fiber At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and...
Local area
Ripple Fiber
Plymouth, MI
4 days ago
Account Manager
I. Job ProfileJob TitleAccount Manager, Business & DevelopmentDepartmentBusiness & DevelopmentDirect SupervisorDirector, Business & DevelopmentDirect SubordinatesNoneII. Job Summary:The Account Manager is directly responsible for managing current production business for...
Work at office
Flexible hours
Fuyao Glass America
Plymouth, MI
4 days ago
Account Sales Manager
$22.9 per hour
Account Sales Manager The Account Sales Manager is responsible for up-selling and fulfillment/replenishment, focused on execution and merchandising. Accountable for retention and penetration of small and large format customers by geography and may handle some on-premise...
Hourly pay
Full time
Monday to Friday
Day shift
Keurig Dr Pepper Inc.
Plymouth, MI
2 days ago
Account Manager
Job Description Our client is a well-established transportation and logistics organization with a large network of customers, carriers, and operational partners. They are seeking an Account Manager to take ownership of key customer relationships, ensure service ...
Work at office
Vital Tech Solutions LLC
Livonia, MI
1 day ago
Customer Service Lead - Part-Time
$14.73 per hour
...Customer Service Lead! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to...
Hourly pay
Part time
Flexible hours
Night shift
Early shift
Burlington Stores
Redford, MI
3 days ago
SMB Senior Account Executive, Comcast Business
$58k
...and mid-size businesses. Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Focus on advanced communications solutions including PRI, Hosted PBX...
Base plus commission
Work experience placement
Local area
Comcast
Plymouth, MI
1 day ago
Front Office Supervisor
...Front Office Supervisor The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate...
Shift work
Peachtree Group
Livonia, MI
3 days ago
Logistics Account Manager
United Road Services, Inc. is seeking an Account Manager to manage key customer relationships, ensure service excellence, and identify growth opportunities. You will coordinate with OEMs, dealers, auctions, and carriers to deliver high-quality logistics solutions and maintain...
United Road Services, Inc.
Plymouth, MI
18 hours ago
Territory Account Manager
Description You have what it takes: a competitive drive coupled with exceptional sales ability. In this role, you will be an integral part of a sales team developing and managing an assigned territory. You will implement the sales plan by delivering proficient sales presentations...
Work at office
Flexible hours
Syneos Health/ inVentiv Health Commercial LLC
Livonia, MI
1 day ago
Hospice Account Executive
...assisting intake as needed to ensure timely and accurate referral coordination. Essential Functions and Skills Meet admission and call volume targets. Coordinates daily sales and marketing operations including implementation of marketing initiatives. Build and...
Full time
St Croix Hospice
Livonia, MI
1 day ago
Key Account Manager
At Tenneco, we don’t follow industry standards; we set them, and we don’t settle for being best-in-class because we hustle to be better than best-in-class. Whether it’s our Core Values - radical candor, simplify, organizational velocity, tenacious execution and win - or...
Contract work
Tenneco
Plymouth, MI
18 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Supervisor. Be the first to apply!