Center Manager

Company Description Wax Center Partners (WCP) is a European Wax Center platform formed in 2021 through a partnership between the Stieber EWC franchise and MKH Capital Partners, a family‑backed private equity firm based in Miami. WCP combines deep operating expertise and a strong brand culture with proven capabilities in scaling businesses and providing financial support. The company currently operates 41 locations across California, Arizona, Nevada, and Texas. Guests enjoy proprietary Comfort Wax®, private waxing suites, and a clean, modern environment. WCP is committed to delivering an exceptional waxing experience through highly trained estheticians and a values‑driven approach. Role Description The Center Manager is a full‑time, on‑site role based in Roseville, CA, responsible for overseeing daily center operations and ensuring outstanding guest service. This role manages and motivates the center team, including hiring, scheduling, training, and performance coaching to maintain high service and cleanliness standards. The Center Manager monitors key performance metrics, drives membership and retail sales, and implements local marketing initiatives to grow revenue. Additional responsibilities include managing inventory, upholding brand and safety protocols, handling guest escalations, and ensuring compliance with company policies and procedures. The Center Manager collaborates with regional leadership to execute company initiatives and maintain a positive, inclusive work environment. Qualifications Leadership and people management skills, including team supervision, coaching, and performance evaluation. Customer service and guest experience skills, with the ability to resolve concerns and create a welcoming environment. Sales and retail operations skills, such as driving memberships, product sales, and meeting revenue targets. Operational and organizational skills, including scheduling, inventory management, and attention to detail in daily center workflows. Communication and interpersonal skills, with the ability to collaborate effectively with team members, guests, and regional leaders. Basic business and computer skills, including comfort with POS systems, reporting tools, and standard office software. Experience in beauty, wellness, or service‑based retail environments is preferred; prior management experience is strongly beneficial. Ability to work on‑site, including evenings and weekends as needed, and to stand for extended periods in a fast‑paced setting. #J-18808-Ljbffr