Travel Support Specialist II - Chase Travel

Job Description

FROSCH is Chase’s best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients.  For more than 50 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce.

As a Travel Support Specialist II in Chase Travel on the Private Client Services team, you w ill possess a profound ability to manage and enhance the travel experiences of an elite clientele. You will excel in building strong, effective relationships with key stakeholders in the luxury market, including top-tier restaurants, exclusive event providers, and private experience vendors. With a meticulous eye for design, you will craft detailed, attractive itineraries that meet the refined tastes and high standards of our clients. This position is perfect for someone passionate about delivering exceptional, personalized travel experiences and who thrives in a sophisticated and dynamic work environment.

Job responsibilities

• Establish and nurture strong relationships with key stakeholders including luxury restaurants, ticket brokers, exclusive event coordinators, and providers of private experiences to secure bespoke services for our clients.
• Work closely with Travel Designers to meticulously handle all aspects of travel logistics. 
• Craft elegant and detailed travel itineraries using AXUS Pocket Travel Consultant, adhering closely to sophisticated design templates that reflect the high standards of our clientele.
• Communicate effectively with UHNW clients via email, phone, and in-person to capture their preferences and ensure their travel needs are met with impeccable attention to detail.
• Coordinate with hotels, tour operators, and independent guides to customize travel arrangements such as high-end dining reservations, spa appointments, and unique activities tailored to client requests.
• Update and maintain precise client reservation and travel details on platforms like Monday.com and ClientBase, ensuring all information is accurate and easily accessible.
• Research luxury travel trends, new elite accommodations, top-tier restaurants, and significant cultural and sporting events to provide clients with up-to-date and relevant travel options.
• Organizational skills, flexibility, and a thorough understanding of the luxury travel market, ensuring that all client interactions and arrangements are handled with the utmost professionalism and care

Required qualifications, capabilities, and skills

• Demonstrated experience in a concierge, personal assistant, or similar role within luxury services, with a focus on travel or hospitality.
• A keen eye for detail and strong design skills for creating sophisticated travel itineraries that meet the high expectations of luxury clients.
• Proven ability to develop and maintain relationships with luxury service providers and stakeholders.
• Excellent communication skills, capable of effectively interacting with UHNW clients and luxury service providers.
• Outstanding organizational and multitasking abilities, essential for managing complex arrangements and maintaining detailed records.
• Flexibility to accommodate client needs during off-hours and adapt to changing schedules.
• Proficiency in using industry-standard software such as MS Office, ClientBase, Monday.com, and familiarity with AXUS Pocket Travel Consultant.
• A deep understanding of and passion for luxury travel and the ability to stay informed about the latest trends and openings in this sector.
• Proactive and resourceful, with excellent problem-solving skills to address and anticipate client needs.
• Ability to work effectively both independently and as part of a dynamic team in a fast-paced environment.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.