Community Outreach Specialist

Community Outreach Specialist AECOM is seeking a Community Outreach Specialist for the SunGuide Transportation Management Center (TMC) in Miami, Florida. The SunGuide TMC is part of the Transportation Systems Management and Operations (TSM&O) Office at the Florida Department of Transportation (FDOT) District Six. The TSM&O Office is a dynamic, exciting program within FDOT to operate and maintain the intelligent transportation systems (ITS) infrastructure, utilize its incident management resources, and optimize traffic management strategies. District Six covers Miami-Dade and Monroe Counties. The Community Outreach Specialist's responsibilities include acting as media spokesperson for the District's TSM&O program, conducting tours of the TMC, promoting the District's TSM&O program, and having public information and relations skills. This is a full-time on-site position in Miami, Florida. Acting as the official media spokesperson when requested by FDOT. Advising staff during crisis situations and providing communication counsel. Developing and executing comprehensive community outreach campaigns to educate the public on program services. Drafting, publishing, and distributing program materials such as press releases, email communications, technical articles, award nominations, news briefs, program presentations, and marketing documents. Managing the customer service program to support projects and services. Leading partner-agency relations to strengthen cross-promotion and customer service initiatives with FDOT District Four, Florida's Turnpike Enterprise, Greater Miami Expressway Agency, SunPass, South Florida Commuter Services, FDOT Central Office, transit agencies, Florida Highway Patrol, and other stakeholders. Minimum: BA/BS degree and minimum six years of experience in public information, communications, or community outreach or demonstrated equivalency of experience and/or education. Fluency in English Experience communicating information clearly, professionally, and consistently across internal and external audiences. Experience speaking on camera and to various media outlets Experience understanding and communicating technical subject matter and processes in layman's terms. Experience in speaking in public forum settings, such as large-scale conferences, media interviews, and elected official tours. Experience writing technical reports, news articles, public-facing notices, and correspondence. Demonstrated experience and ability to remain current with public information, community outreach, marketing, communications trends, and best practices. Experience recommending and supporting the implementation of new tools, platforms, and software to improve outreach effectiveness. Experience creating accurate information and adhere to deadlines. Must pass a State and Federal criminal history/security background check. State Law Enforcement Radio System (SLERS) background check is required. Preferred: Knowledge of the FDOT District TSM&O program and the SunGuide TMC. English verbal and written communication skills Fluency in Spanish. Knowledge of the South Florida express lanes network and its customer service. Knowledge of TMC Operations. Knowledge of incident management and FDOT's Road Ranger program. Knowledge of website maintenance and enhancement. Relocation is not an option for this position. Sponsorship for US employment authorization is not available now or in the future for this position. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. Benefits medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan employee stock purchase plan #J-18808-Ljbffr