Remote Trailguide (Tier 1) — Customer Care Pro
Peak Support
Cambridge, MA
- Remote job
Peak Support is seeking a Tier 1 Trailguide to be the first point of contact for Scout Motors customers across phone, chat, email, social, and in-app messaging. You will guide customers through reservations, account updates, and payment questions, taking ownership from first contact through resolution whenever possible. In a fast-paced, customer-focused environment, you will use CRM tools and knowledge bases to resolve inquiries, document case notes, and collaborate with team leads to #J-18808-Ljbffr Peak Support
Vacancy posted 1 day ago
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