Patient Services Specialist

West Des Moines, Des Moines Orthopaedics - West Des Moines, 6001 Westown Parkway, West Des Moines, IA 50266, USA As a patient services specialist, you will be working on the second floor of a medical office. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. You will have conversations with strangers who may be in pain and need help. You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation. Here’s What You Can Expect You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation. You will help match them with either a referred provider or the first available provider for their particular issue. Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us What We’re Looking For Communication. You know how to communicate clearly and professionally. You know how important it is to listen, ask questions, and avoid interrupting. Customer Service. Experience working with a individuals with varying backgrounds to provide the necessary assistance and information. Calm. Ability to provide reassurance when patients are nervous. Why DMOS? Friendly, fun and dedicated peers 401(k) with company contribution event if you don't make one. Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year We’ll celebrate 70 years of orthopedic care in 2025! Education High School or better in General or related field. Experience Preferred: 1 year in Call Center and 1 year in Customer Service. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr DMOS Orthopaedic Centers