Intake Specialist

JOB SUMMARY

Position Title: Intake Specialist

Program: Early Learning Resource Center (ELRC)

Classification: Non-Exempt/Full-Time

Locations: 601 S. Queen St. Lancaster, PA 17603

DUTIES AND RESPONSIBITIES

Case Management
• Reviews and Process intake applications for new families
• Communicates with new families by generating correspondences for all outstanding documents
• Determines eligibility for subsidized childcare services according to DHS and policies


Collaboration
• Collaborates with other departments within ELRC and other CAP programs
• Works with coworkers in a respectful, meaningful way to best serve the customers and to develop best practices for workflow and projects


Customer Service
• Provides information to parent and the eligibility criteria
• Communicates closely with parent/caretaker.

Continuous Quality & Performance Improvement
• Ensures all applications submitted are processed timely and accurately
• Maintains a thorough understanding and ability to interpret DHS policies and regulations
• Maintains complete and accurate files and records

Planning & Organizing
• Complies with office procedures and expectations to ensure time mandated requirements on work are met
• Ensures organization of workflow to meet required deadlines

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma with 2 years of human services experience
• Bilingual in Spanish preferred

**Please see attached for full job description**

We value our team by uniting our employes with the mission. We offer strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus, only available for external candidates
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked per year
• Paid Parental Leave
• Tuition Reimbursement
• Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

This position will be scheduled to work M-F 8:30am-5:00pm.
This position will be scheduled to work 37.5 hours per week.