Architectural Specialties Custom Order Specialist Job

Primary location: Lancaster, Pennsylvania
Relocation offered: No
Employment status: Full-Time
Travel: No
Non-compete: No


The estimated base salary range for this role is $60,850 to $72,000.00 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.


Reporting to the Supervisor, AS Project Quality, the AS Custom Order Specialist delivers accurate, compliant, and manufacturable project documentation that translates customer requirements into approved shop drawings, order packages, and system specifications, enabling on-time production and successful installation. By applying technical product expertise, coordinating across CAD, project management, manufacturing, and suppliers, and maintaining disciplined document control and system updates, the role ensures quality standards are met, risks are mitigated, and project execution proceeds efficiently while supporting continuous process improvement.

What's in it for you!

• Partner with cross-functional teams to solve complex quality and manufacturing challenges
• Gain hands-on exposure to specialized products, systems, and processes
• Build technical expertise and industry knowledge in Architectural Specialties

What You'll Do

• Ensure job-specific shop drawings meet Armstrong quality and safety standards and that products are manufacturable and perform as intended in customer applications.
• Manage critical quality documentation, including drawings, quotes, and technical correspondence.
• Interpret customer requirements using customer and internal drawings, specifications, product knowledge, and supplier capabilities.
• Evaluate customer requirements against company product specifications.
• Maintain compliance with company and organizational standards.
• Provide technical product expertise to resolve special project issues during the shop drawing phase.
• Prepare complete document packages, including order forms, details, final order acknowledgements, submittal samples, and manufacturing specifications for customer and supplier use.
• Build and maintain accurate SAP entries.
• Update project status in Newforma.
• Consult with project management on sourcing system components.
• Collaborate with CAD technicians, project management, and manufacturing to resolve quality, production, and efficiency issues.
• Identify and implement continuous process improvement opportunities in alignment with management direction.
• Build effective working relationships across all levels of the organization, as well as with suppliers and customers.
• Assist in the development and maintenance of standard work to support quality objectives.
• Mentor CAD personnel on Architectural Specialties order processes and product knowledge.
• Support estimating, CAD drawings, peer reviews, order entry, and other AS activities as needed.

What will make you successful:

• Ability to read and interpret architectural and mechanical drawings and specifications.
• Advanced computer proficiency, including Microsoft Office and enterprise systems.
• Strong math, analytical, and problem-solving skills.
• Excellent attention to detail with a high degree of accuracy in technical documentation.
• Demonstrated ability to self-manage workload, prioritize competing demands, and meet deadlines.
• Ability to multitask effectively in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to build positive working relationships across all levels of the organization, as well as with suppliers and customers.
• Proven ability to work collaboratively in a team-based environment.
• Sound judgment and initiative in identifying issues and recommending solutions.

Qualifications

• High school diploma or GED required
• 2-4 years of experience in a technical, manufacturing, architectural products, or project-based environment
• Experience reading and interpreting architectural and/or mechanical drawings and specifications
• Experience preparing or supporting shop drawings, order documentation, and technical submittals
• Experience working collaboratively with CAD, project management, manufacturing, and suppliers to resolve routine quality or production issues

What will make you stand out

• Knowledge of manufacturing processes and capabilities
• Knowledge of Architectural Specialties ceiling and wall systems
• Knowledge of WAVE installation systems
• Working knowledge of CAD tools and drawings
• 2-4 year technical degree in Engineering Technology, Architecture, Construction Management, Drafting/Design, Industrial Technology, or a related field preferred

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce ;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet ;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact .

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!