Customer Solutions Representative - Hybrid

Customer Service Representative

Join one of Pennsylvania's fastest-growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Hybrid: Some in-person work required. 2209 Old Philadelphia Pike, Lancaster, PA 17602

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

As a Customer Solutions Representative, you will:

• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Communicate with customers through phone, email, and chat about their order status and available products
• Guide customers through the website while providing online shopping assistance and product help

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

A college degree or work experience in a related field preferred

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

We are looking for driven, motivated candidates who:

• Show passion for helping people sustain and grow their restaurant business
• Demonstrate the ability to learn and problem-solve while handling multiple priorities
• Can work well independently or as part of a cohesive team
• Have a strong work ethic
• Provide excellent communication
• Bring ambition to excel at one of PA's fastest-growing companies
• Can work in our Lancaster, PA office 2 days per week as part of our hybrid schedule