Hotel Front Desk Agent (3pm-11pm)

Hilton Chicago

We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!

Full Job Description

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greets, checks in, and assigns rooms to guests
Promptly and effectively deals with guest requests and complaints
Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
Assists sales and marketing efforts as directed by General Manager
Handles confidential information with high integrity
Maintains accurate cash, accounting, and reservation records
Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
Answers guest inquiries about area attractions, hotel services, directions or reservations
Conducts wake up calls as requested
Records pertinent guest information and issues in log book for opening managers review
Keeps communal areas and lobby clean
Assists breakfast hosts in replenishing food or supplies and cleaning as directed
Assists with laundry as directed
Follows company policies and procedures
Other duties as assigned by supervisor or management

QUALIFICATIONS :

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred.

Working Conditions:

May be required to work nights, weekends, and holidays.
Will be required to work in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: Based on experience

Expected hours: 40 per week

Schedule:

8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekends as needed

Experience:

Hotel Experience: 1 year (Required)
Customer Service: 1 year (Required)

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like PEP
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

Apply

Vacancy posted 4 days ago

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