Operations Service Manager

Position Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, you may be an ideal fit for the Operations Service Manager role at Burlington, one of the largest off‑price retailers in the country. A Day In The Life Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPs. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. Act as the Manager on Duty (MOD), setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams. You’ll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium‑to‑large‑sized, multi‑unit retail organization. Must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time. Benefits You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage, life and disability insurance, a 401(k) plan, and up to 12 days of paid time off annually, up to 8 paid holidays, and paid sick time in accordance with applicable law. EEO Statement Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity. Salary Min‑Mid: $21.05 – $28.05 per hour Job Details Posting Number: R103681 Location: Maine‑South Portland Address: 200 Running Hill Road Zip Code: 04106 Pay Rate: Hourly Career Site Category: Store Management Position Category: Store Management Job Type: Full‑Time Remote Type: In Office/On‑site Evergreen: No #J-18808-Ljbffr