Patient Access - Orthopedic Office - Latham

Patient Access Concierge - Outpatient Orthopedics Office - Latham, NY - FT This is a phone‑based position to register patients, schedule appointments and surgeries, verify demographic, clinical, financial, and insurance information during the (pre)‑registration process, accept point‑of‑service payments or provide guidance for payment options, and clear the patient for service delivery. The position is located at 1182 Troy Schenectady Road, Latham, NY. Employment Type: Full time Shift: Day Shift Position Highlights Strong orientation program, generous tuition allowance, and career development. Work/Life: Office Hours – Monday – Friday Great benefits including competitive pay, paid time off, tuition reimbursement, and more. What You Will Do Verify patient identification, demographic information, and insurance coverage. Accept point‑of‑service payments. Enter patient information accurately into the appropriate hospital information system(s). Refer patients with questions regarding financial liability to the appropriate resource(s). Accept medical authorization or referral forms, if appropriate. Process key documents to facilitate obtaining insurance information. Provide payment estimates for out‑of‑pocket costs. Educate patients/families on the use of registration kiosks or online systems. Identify routine issues and escalated them to Lead Patient Access Concierge. What You Will Need High school diploma; associate degree preferred. 1–3 years of experience within a hospital or clinic environment, insurance company, managed care organization, or other health‑care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities. Consideration may be given for commensurate customer service experience in another industry. Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed‑care contracts and coordination of benefits is preferred. Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD‑10, CPT, HCPCS) is preferred. Basic understanding of Microsoft Office (Word, PowerPoint, Excel) required. Excellent verbal and written communication, data entry, and organizational skills. Superior interpersonal skills are necessary for interacting with customers and colleagues. Accuracy, attention to detail, ability to work independently, and good time‑management skills required. Must be a self‑starter, comfortable working in a fast‑paced, results‑oriented, collaborative, people‑centered environment. Pay Range: $17.25 – $23.00 per hour. Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. EEO Statement Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr Trinity Health