Home Services General Manager

Job Description

Job Description

HVAC General Manager

About NearU

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to transforming the home services industry. We improve the customer and employee experience through innovation, operational excellence, and a growth-oriented mindset.

At NearU, we prioritize employee development, work-life balance, and career growth. Join a high-performing, collaborative company that values innovation, accountability, and continuous improvement.

Position Summary

The General Manager is responsible for the overall operations and performance of the Greenville branch. This role focuses on driving profitability, operational efficiency, and quality metrics while managing the branch team to deliver exceptional service and sustainable growth.

Key Responsibilities

Branch Operations & Performance

• Oversee day-to-day operations of the branch, ensuring efficiency and high-quality service delivery.
• Drive financial performance, including sales and EBITDA, and monitor operational KPIs to achieve business goals.
• Develop, execute, and maintain daily, weekly, and long-term operational plans.
• Implement change management strategies to enhance workflows and branch performance.
• Maintain knowledge of market competitors and industry trends, sharing best practices across NearU.

Financial Management

• Prepare forecasts, budgets, and financial reports; analyze trends and identify potential issues.
• Take immediate corrective action based on financial insights to achieve branch objectives.

Team Leadership & Development

• Recruit, develop, and motivate high-performing staff; identify future leaders.
• Build a unified, accountable team and foster a culture of high performance.
• Uphold a safe, accident-free, and healthy work environment.
• Promote diversity, inclusion, and respect, demonstrating NearU’s values and mission daily.

Cross-Functional Collaboration

• Partner with marketing, accounting, human resources, and other branch teams to align operational objectives.
• Support other NearU markets as needed.

Ideal Leadership Profile

• Performance-Based Mindset: Drive the P&L through critical operating metrics.
• Standardized Processes & Scalability: Implement scalable processes for organic and inorganic growth.
• Builds Followership: Influence both direct and matrixed teams effectively.
• Results-Oriented: Own branch performance and foster team accountability.
• Eye for Talent: Identify, recruit, and develop top performers and future leaders.

Qualifications

• Minimum 8 years of leadership experience in a fast-paced service organization; HVAC experience preferred.
• Proven track record of growing a business and driving operational excellence.
• Strong analytical skills, financial acumen, and attention to detail.
• Excellent interpersonal, written, and verbal communication skills.
• Executive presence, professionalism, and ethical leadership.
• Ability to prioritize, plan, and adjust in a fast-paced environment.
• Self-starter with the ability to motivate teams toward common goals.

Why You’ll Love Working at NearU

• Positive, employee-focused work culture.
• Career growth and leadership development opportunities.
• Opportunities to drive measurable impact on branch and company performance.
• Comprehensive benefits package.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.