Financial Service Representative I

Essential Functions The position of Financial Service Representative (FSR) is responsible for providing exemplary customer service to all bank customers. The FSR answers questions and provides information upon request, assists customers in understanding and utilizing bank products and services, and opens and services new and existing bank customer accounts. The FSR supports the Lobby Manager in leading employees to meet and exceed excellent customer experience, maintains a teller cash drawer to process transactions, and establishes and maintains customer records to adhere to all banking regulations. Job Duties New Accounts Interview consumers desiring to establish a banking relationship with Third Coast Bank SSB. Maintain current knowledge of bank products and services offered. Open new accounts and service existing accounts for personal and commercial customers. Obtain consumer identification information as required per CIP and the USA Patriot Act prior to opening an account. Obtain all required identification information and commercial documentation for business customers as required per CIP prior to opening a business account. Update customer files, signature cards, resolutions, etc. for bank records. Screen personal account holders via ChexSystems. Screen commercial accounts via FIS eAccess/ChexSystems online. Process ATM/Debit Card and check order requests. Establish and reset online banking access through NetTeller. Cross‑sell bank products and services to new and existing bank customers. Open, close and service certificate of deposits for personal and commercial customers. Process Individual Retirement Accounts (IRA) opening, closing, and transfer requests. Establish and update new account files. Maintain daily rate sheet. Serve as a Notary for bank customers and bank personnel (if approved by bank Cashier). Teller Line Maintain and operate a teller cash drawer. Assist bank customers with account deposits, check cashing, and savings and checking withdrawals. Process loan payments. Issue cashier's checks and money orders. Keep records of money and negotiable instruments as required per banking regulations. Adhere to BSA regulations for reporting CTR, MIL, and SAR documentation. Answer general account questions for bank customers. Cross‑sell bank products and services. Scan all proof work through Branch Capture and confirm all work has been balanced at the close of the business day with Jack Henry Associates. Balance cash drawer at the close of the business day. File all proof work at the close of the business day. Safe Deposit Box (if applicable at your assigned branch location) Open and close safe deposit boxes via Jack Henry. Establish and update safe deposit box account files. Prepare new and updated safe deposit box contracts. Allow access to the safe deposit box vault to customers. Complete entry tickets for customers accessing box and enter the data into Jack Henry. Maintain current job knowledge and adhere to all bank policies and procedures. Additional Responsibilities Maintain current job knowledge of bank products and services. Practice quality teamwork to ensure the success of the bank as a whole and your assigned banking center. Answer telephones, answer questions, and direct callers to proper bank personnel. Assume responsibility for various department functions in the absence of staff members or in overwhelming situations. Supervisory Responsibility This position has no supervisory responsibilities. Job Type This is a full‑time, non‑exempt position. Typical work hours are Monday through Friday, 8:00 am to 5:00 pm. Travel No travel is expected for this position. Work Environment This job operates in a professional office environment and uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers. Physical Demands Responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing, sitting, pulling, walking, standing, squatting, kneeling and reaching. Mental Demands Must be able to read documents, perform detailed work, problem‑solve, handle customer contact, reason, do math, use language, present, communicate verbally and in writing, analyze, handle stress, manage multiple concurrent tasks and cope with constant interruptions. Education and Experience High school diploma or GED required; bachelor’s degree preferred. Minimum of one (1) year teller experience, two (2) years of new accounts experience or related experience, and/or training. Equivalent combination of education and experience acceptable. Work experience should include a financial institution cash handling and customer service background. Educational experience should be business or financial‑industry related. Intermediate experience, knowledge, and training in branch operation activities, terminology, products and services. Knowledge of related state and federal banking compliance regulations and other bank operational policies. Intermediate computer skills; proficiency in terminal and PC operation, mainframe usage, word processing, spreadsheet and account opening software programs. #J-18808-Ljbffr Third Coast Bank