Customer Service Representative

Customer Service RepresentativeSharpcontra is a forward-thinking solutions company dedicated to delivering high-quality results with precision and integrity. We empower organizations through strategic execution, streamlined operations, and exceptional project support. Our team thrives in a culture of collaboration, innovation, and continuous improvement. At Sharpcontra, every team member contributes to meaningful outcomes and long-term success.Job DescriptionWe are seeking a highly motivated Customer Service Representative to join our team in Austin, TX. In this role, you will be the primary point of contact for customers, ensuring they receive effective, timely, and accurate assistance. You will support clients across various inquiries, maintain positive relationships, and uphold Sharpcontra's standard of exceptional service.ResponsibilitiesProvide clear, professional, and courteous customer support via phone and email.Assist customers with inquiries, product information, and service-related questions.Resolve customer concerns efficiently while maintaining a positive experience.Document interactions and follow internal processes accurately.Collaborate with internal teams to ensure smooth communication and issue resolution.Maintain a high level of product and service knowledge to better assist customers.QualificationsStrong communication and interpersonal skills.Ability to handle multiple tasks with attention to detail and professionalism.Problem-solving mindset with a customer-first approach.Ability to work both independently and collaboratively.Strong organizational and time-management skills.Proficiency in basic computer and office software.BenefitsCompetitive salary: $52,000 – $56,000 per year.Opportunities for professional growth and development.Supportive and collaborative work environment.Comprehensive training and continuous skill-building.Stable, full-time position with long-term career potential.