Case Management Assistant

Case Management Assistant

The Case Management Assistant will support discharge planning alongside Case Managers and Social Workers. This role involves assessing post-hospital needs to determine appropriate discharge requirements and coordinating referrals, authorizations, and transportation services. You will communicate patient preferences, provider options, and discharge timelines, as well as provide benefit coverage information and collaborate with payers as needed. Monitoring progress toward discharge goals and escalating barriers appropriately is essential, along with facilitating transfers to post-acute facilities, including preparing documents and obtaining necessary signatures.

Responsibilities include:

• Support discharge planning with Case Managers and Social Workers.
• Assess post-hospital needs and help determine appropriate discharge requirements.
• Coordinate referrals, authorizations, and transportation services.
• Communicate patient preferences, provider options, and discharge timelines.
• Provide benefit coverage information and collaborate with payers as needed.
• Monitor progress toward discharge goals and escalate barriers appropriately.
• Facilitate transfers to post-acute facilities, including preparing documents and obtaining signatures.
• Support utilization review transmission and manage high-volume faxes, voicemails, and data entry.
• Participate in daily rounds, huddles, and team discussions to support timely discharge planning.
• Maintain accurate documentation in Epic EHR, including care coordination notes and referral updates.
• Close discharge cases in Allscripts and ensure all required information is captured.
• Perform clerical tasks such as scanning, faxing, copying, and completing departmental reporting.
• Communicate professionally with patients, families, providers, and external partners.
• Resolve issues using effective communication while maintaining confidentiality and HIPAA compliance.
• Work efficiently in a fast-paced environment with shifting priorities and minimal supervision.
• Demonstrate strong organization, time management, and attention to detail.

Essential skills include:

• Experience with EPIC is required.
• Knowledge of healthcare systems and medical terminology.
• Ability to type 55 or more WPM.
• Strong communication and teamwork skills.
• Understanding of health insurance and payers.
• One year of recent healthcare experience within inpatient or outpatient settings.

Additional skills and qualifications include:

• Auth/case management experience preferred.
• Proficiency in Microsoft Office.
• High school diploma or equivalent.
• Experience in patient access, registration, and scheduling.
• Conflict management and resolution skills.
• Adaptability to change.

Work environment:

This is a fully remote position with the requirement to work rotating weekends. Working hours are from 7am-3:30pm or 7:30am-4pm PST, regardless of the employee's location. This role offers the opportunity to gain experience in a large hospital system from home, with potential for long-term contract engagement.

Job type and location:

This is a contract position based out of Sacramento, CA.

Pay and benefits:

The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:

This is a fully remote position.

Application deadline:

This position is anticipated to close on Jun 6, 2026.