IRS Mailroom Contract Supervisor

ServiceSource Supervisor

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Salary/Hourly Rate: 29.29

Supervise the staffing and operations of a mail-processing center and copy center for Federal customers. This contract operates Monday through Friday 7:30am-3:30pm. The individual must be capable of providing effective technical direction, management and oversight to implement procedures for providing effective mail center and other departmental services. The Supervisor will work side by side with employees in a production environment; developing job skills, job safety and ensuring quality standards are met for the mailroom and copy-center services contract. The supervisor must build and maintain solid relationships with employees as well as federal customers and the Contract Manager. The goals of this position include improving efficiency and quality of services provided through job coaching and training of employees, reinforcing operational procedures, mentoring, and providing ongoing feedback on contract progress to management.

Primary Duties

• A commitment to agency mission and goals
• Ability to provide quality oversight of a large mail room and copy center contract, and assists in overall operations
• Coordinate activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Perform all job tasks listed in the Statement of Work and fill-in for absent employees when necessary.
• Provide administrative support for the contract including maintaining reports, payroll/records management, billings and oversight of operational budget.
• Interface with Director to ensure performance issues, contract compliance, statement of work issues and services are performed satisfactorily.
• Provides rehabilitative services and 'thinks outside the box' regarding overcoming barriers to employment for participants that need job accommodations, due to disability. This also includes the ability to maintain progress notes, performance plans, and annual reviews.
• Provide job coaching to employees to help them learn necessary skills and to assist them in the more accurate completion of assigned tasks.
• Ensure all employees are following company policies and procedures as well as safety standards.

Additional Responsibilities

• Maintain quality control measures to ensure services are performed in accordance with commonly accepted commercial practices
• Understands and teaches about safety in the workplace monthly as well as during the onboarding process for new hires. Follows all safety rules and regulations, while positively mentoring others to do the same.
• Provides advocacy and support to maximize the full potential of employees.
• Other duties, as assigned

Qualifications: Education, Experience, and Certification(s)

• High School Diploma or equivalent experience required
• The individual must have 3+ years of supervisor/assistant supervisor experience. Experience specific to mail center, copy center, or warehouse preferred.
• Experience in working with diverse populations is preferred.
• Must possess and demonstrate excellent customer service skills
• Excellent Microsoft Office skills, especially Excel, Outlook, and Word
• Excellent communication skills (written and verbal), grammar, and reasoning skills
• Ability to handle confidential and sensitive information without breach
• Ability to work independently and to report outcomes effectively.
• Must pass a U.S. Government security clearance.
• Ability to maintain electronic as well as paper files, reports, and records.
• Ability to encourage, support, and mentor program participants.
• Must be able to maintain daily, weekly, and monthly records and update procedural manuals.
• Must be able to take initiative and think independently.
• Must be able to provide quality customer service and serve as a role model for employees.
• Professional, creative, flexible, and open to new ideas

Knowledge, Skills, and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands. The employee frequently is required to talk or hear; the employee is occasionally required to stand, walk, reach with hands and arms, kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

• Travel: Minimal

ServiceSource has been building partnerships and providing services for adults with developmental disabilities in Northern Virginia for over 50 years. We continue to be an employer of choice by offering:

What We Offer for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information