Ocean Export Specialist IV - Des Plaines, IL

Ocean Export Specialist IV - Des Plaines, IL

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us? Hourly Pay Range: $28.00 - $32.00 (may vary by experience)

Summary: Assist with processing, or processes Inbound or Outbound shipments supporting our Ocean Export division. Responsible for documentation and preparation of documents, or document receipt; timely clearance of shipments or traffic coordination to correctly process shipments. Model and act in accordance with our guiding principles and core values.

Typical Responsibilities:

• Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.
• Assists with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre-load templates to reflect these procedures.
• Receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods.
• Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards.
• Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.
• Process documents through the established system, obtaining release and other governmental agency releases as appropriate.
• Review and monitor all rejections, requests for information and other correspondence.
• Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.
• Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data count or control.
• Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications.
• Perform Import/Export Specialist IV responsibilities, when needed.

Requirements:

• All roles require various levels of understanding for their internal processes, best practices, customer service, laws, rules, and regulations, and related areas. Based on area of assignment roles may have:
• Air and Ocean Import/Export: greater involvement with the quote, sales leads, and customer on-boarding process
• Ocean: chassis and container returns
• Gateway: Booking, monitoring and transferring of loads
• Brokerage: Processing and filing of regulatory documents
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment
• Ability to write reports, business correspondence, and procedure manuals.
• Monitoring overall processes, information and operations.
• Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements.
• Gather and analyze documents skillfully.
• Balance team and individual responsibilities, exhibit objectivity and openness to others' views.
• CargoWise system experience a plus.
• Minimum: High School Diploma or GED. Greater than 6 years of related experience. Professional certification may be required in some areas.
• Preferred: Bachelor's Degree in Transportation, Logistics or Supply Chain Management.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.