Operations Coordinator- Service/Repair (Albuquerque)

TK Elevator is currently seeking an experienced Operations Coordinator- Service/Repair in Albuquerque, NM.

ESSENTIAL JOB FUNCTIONS:

• Supports daily Service and Repair field operations by reviewing callback, open-ticket, and work-order reports; identifying outstanding or unassigned work; confirming manpower assignments; and coordinating priorities with Service and Repair Superintendents/Managers.
• Maintains daily field staffing and scheduling information , including branch flowcharts, shared calendars, on-call lists, on-car lists, field attendance, vacation schedules, and work assignments. Provides required daily updates to Regional Dispatch.
• Maintains and communicates the Down Car List , obtaining updates from Service and Repair Superintendents and providing current equipment status to Dispatch, National Accounts, customers, and other appropriate stakeholders.
• Acts as the liaison between branch Service and Repair operations and Regional Dispatch , including reviewing open-ticket reports, coordinating field coverage, assigning or assisting with ticket assignments, and communicating schedule or manpower changes.
• Provides status updates to National Accounts and customers regarding open work orders, callbacks, repairs, down units, and other outstanding Service and Repair activity. Prepares special reports and Requests for Information for high-profile accounts as needed.
• Reviews Work in Progress reports weekly and provides required updates and documentation to Regional Shared Services, billing teams, and other appropriate departments.
• Performs Install Base maintenance and creates safety inspection tickets as needed. Monitors applicable reports to ensure safety inspections and other work are processed under the appropriate ticket type.
• Supports Service and Repair billing activities , including reviewing weekly pre-invoicing reports, researching billable calls, reviewing special accounts, obtaining required purchase orders, and resolving items that may delay invoicing.
• Completes payroll and timekeeping support for Service and Repair field employees , including manual time and expense entry, DVR processing, cost corrections, payroll submissions, and tracking and forwarding required receipts and supporting documentation.
• Maintains and tracks field employee vacation requests and attendance information and enters required information into applicable Operations systems and shared calendars.
• Creates parts requisitions, receives parts, and monitors outstanding transactions , including reviewing reports for unreceived invoices and following up on discrepancies.
• Reviews invoice on-hold reports and works with the Regional Procurement Department and other appropriate teams to research and resolve issues.
• Performs operational research and reporting for Service and Repair leadership , which may include Account History, Work in Process, Routing, TK Exact, missed service, sick unit, pre-invoicing, billable-call, and high-profile account reports.
• Supports field employees with technology and operational systems , including mobile-device downloads, system access or information, tools, brochures, and other required resources. Coordinates new and replacement mobile phones for Service and Repair employees.
• Tracks Operations system and tool audits and assists with maintaining required Service and Repair operational records.
• Assists Service and Repair leadership with safety meetings and maintains required safety documentation and records.
• Compiles documentation for First Reports of Incidents, claims, and/or lawsuits , including contracts, tickets, work records, and other requested Service and Repair documentation for Legal or other appropriate departments.
• Coordinates field employee administrative requirements , including badging applications and tracking, uniform orders, and other Service and Repair field support needs.
• Processes Service and Repair payments and financial documentation as required , including forwarding down-payment information to Accounts Receivable, submitting customer checks to the appropriate lockbox, and coding applicable Accounts Payable invoices.
• Coordinates Service and Repair fleet administration , including maintaining vehicle information and submitting required vehicle change forms to the applicable fleet management provider.
• Performs other Service and Repair administrative and operational support duties as assigned to support efficient branch operations and customer service.

EDUCATION & EXPERIENCE:

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
• Some elevator repair administrative work, preferred
• Salesforce and Oracle database knowledge, preferred

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at View email address on jobs2careers.com or call View phone number on jobs2careers.com.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.