Customer Service Specialist (11am to 8pm)

Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. We offer a hybrid work schedule (2 days in the office, 3 days from home) after 90 days of employment. The position could become fully remote after one year of employment. As a Customer Service (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self‑directing their care as well as other stakeholders. Tasks and Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure the proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues Education High School Diploma or GED required Associate degree preferred Work Environment Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan. Benefits Flexible paid time off Competitive wages Benefits package Meaningful opportunities for professional growth #J-18808-Ljbffr GT Independence