Delivery Coordinator

What are you going to do?

The Delivery Coordinator serves as a critical link between customers, logistics partners, and internal departments to ensure the timely and accurate delivery of parts, tooling, and equipment. This role is responsible for responding to customer inquiries via phone and email, verifying customer and equipment information, and preparing accurate quotes using SAP, electrical and mechanical drawings, and equipment history data. The Delivery Coordinator proactively follows up on open quotations, identifies opportunities to upsell products and services, and communicates order status, lead times, and shipment updates to customers.

In addition, the Delivery Coordinator coordinates domestic and international shipments, prepares and reviews import/export documentation, and ensures compliance with applicable trade regulations. This includes classifying products using the Harmonized Tariff Schedule (HTS), coordinating with freight carriers and customs brokers, and resolving shipping-related issues to support efficient global deliveries. The role also manages customer returns, maintains accurate lead times within the Material Requirements Planning (MRP) system, and works closely with warehouse, purchasing, and operations teams to ensure customer requirements are met.

The successful candidate will participate in cross-training activities to support warehouse operations, assist with office coverage through a rotating schedule, and identify any issues that may impact customer satisfaction, delivery performance, or business operations. The Delivery Coordinator is expected to recommend process improvements, maintain a high level of customer service, and perform additional duties as assigned to support the organization's operational and customer service objectives.

We ask

• Experience classifying products using the Harmonized Tariff Schedule (HTS).
• Knowledge of international import/export processes and trade compliance
• Experience in using SAP application preferred
• Computer proficiency required (i.e., Microsoft Office - Word, Excel and Outlook, Teams, etc.) at least one year
• Technical, mechanical, electrical, aptitude is a plus
• Ability to demonstrate clear attention to detail
• High school diploma or GED required
• Associate degree preferred

We offer

• Flextime policy
• Paid Time Off (i.e., PTO) that can be used as it's accrued
• Paid Holidays effective date of hire
• Medical insurance (i.e., three plans available, PPO, HMO*, and PPO with HSA) effective date of hire
• Dental care
• Vision care
• 100% Voortman USA LLC paid life insurance
• Additional voluntary life insurance option
• 100% Voortman USA LLC paid short-term disability
• 50/50 premium split between Voortman USA LLC and employee for long-term disability (i.e., LTD)
• 401K plan available with Company contribution

About Voortman

Join Voortman

As part of a global organization headquartered in the Netherlands with more than 750 employees worldwide, Voortman offers the opportunity to collaborate across international teams, gain exposure to global expertise, and build a career within a well-established and innovative leader in the steel processing industry.

Having recently moved into our new, state-of-the-art production facility and offices, Voortman is entering an exciting new phase of growth in the United States. This milestone reflects our ongoing commitment to expanding our presence across North America, enhancing our capabilities, and delivering even greater value to our customers. As we scale our operations, we are rapidly growing our team and actively seeking talented, driven individuals who are eager to contribute to a dynamic and forward-thinking organization. This is a unique opportunity to join Voortman at a pivotal moment and play a key role in shaping the future of our U.S. operations.

Be part of our next chapter. Grow with Voortman.