Wheelchair Technician

Job Description

Job Description

Accel Custom Rehab, LLC is a Texas supplier of home medical equipment that specializes in Complex Rehab Technology Wheelchair systems. Our Mission is to provide assistive technology equipment with the highest professional standard possible, to consumers who are physically challenged and to allow them the greatest amount of independence possible.

We are looking for an experienced Wheelchair Repair Technician that will have a positive impact on providing their expertise and skills in servicing customers. This person will have a key role servicing customers, quickly accessing issues, solving problems by providing solutions in a timely manner, while adhering to guidelines. You will collaborate directly with patients, caregivers, and alongside industry professionals offering the utmost service.

RESPONSIBLITIES

Repairing complex rehab wheelchairs, delivering equipment, maintaining required documentation when assessing repairs and delivering equipment/parts. Collaborating with internal team members and manufacturers when ordering equipment. Responsibilities will include scheduling customer appointments for repairs or the delivery or pickup of a wheelchair and assisting in obtaining all required documentation for insurance verifications, authorizations, and reimbursements. Maintain warehouse and equipment (non-climate control) meeting accreditation requirements. This position requires continued educational programs including safety year-round. On the road traveling. Customer Education to safely guide customers and caregivers on the proper use of handling equipment, charging and care. Conduct repairs both in the warehouse repair shop and on-site at patient homes or living site.

QUALIFICATIONS

• · 1-2 years of wheelchair repair is strongly preferred.
• · Excellent Driving Record
• · Professional appearance
• · Excellent verbal and written communication skills
• · Basic experience with Word, Excel, Outlook, Google Sheets
• · Must be willing to drive long distances when helping customers.
• · Must be able to lift 50-75 lbs.
• Regular bending, kneeling, crouching, and standing for extended durations during complex builds. [1, 2]
• · Manage basic paperwork & reports.

Characteristics - Candidate must have the following characteristics to be a member of the Accel Team –

• Efficiency maintains a sense of Urgency, Compassion and Respect, listening to the customer’s needs.
• Attentiveness, paying close attention to details of customers’ needs and the daily work processes.
• Dependability, trusting that our customers are taken care of with a sense of urgency, and the candidate has their best interest in the company.
• Flexibility, willingness, and ability to adapt to change, particularly regarding how and when work gets done.

Accel Custom Rehab, LLC is an established provider of Complex Power and Manual Wheelchairs. Our goal is providing the highest customer service excellence that gives our customer the greatest amount of independence possible.

Company Description

Accel Custom Rehab, LLC is an established provider of Complex Power and Manual Wheelchairs. Our goal is providing the highest customer service excellence that gives our customer the greatest amount of independence possible.