Sr. Field Service Technician II

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust. We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees. Senior Field Service Technician II The Senior Field Service Technician II will serve as a Subject Matter Expert in support of the installation, maintenance, troubleshooting, and repair of all Luminator products, delivering an exceptional customer service experience at every stage of the customer journey. Leveraging advanced technical expertise, this role provides hands-on support for complex field issues, ensuring reliable system performance and successful product deployments. In addition to serving as a technical leader, the Senior Field Service Technician II must have a willingness to travel extensively to support customer needs. This role delivers expert service across diverse locations while maintaining a strong commitment to safety, professionalism, and customer satisfaction. As the face of Luminator during customer implementations, installations, and service engagements, this position requires regular travel to customer locations and a strong commitment to building positive customer relationships. The ideal candidate combines technical excellence with outstanding communication and problem-solving skills, driving service success that improves customer satisfaction, maximizes customer retention, and contributes to the company's continued growth and profitability. Travel is up to 75%, ideally the candidate will be located in the NYC area. Essential Functions Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system. Implement and install new equipment on site with customers, providing them on-site training and support. Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines. Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects. Diagnose errors or technical problems and determine proper solutions on equipment. Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site. Competencies Position Qualifications Knowledge Mechanical, electrical, and computer systems troubleshooting, repair, and maintenance. Computer hardware, software, and electronic components. Engineering and technology principles as applied to field service operations. Effective written and verbal communication skills. Safety, security, and regulatory compliance best practices. Education High School Diploma or equivalent required. Experience 5+ years prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification. Computer Skills Technical knowledge: Microsoft Excel; proficiency with other Microsoft Office applications is also helpful. Other Requirements Valid driver's license with a clean driving record; OSHA certification/training preferred. Strong organizational, time management, and prioritization skills. Current US Passport (travel will be between New York, Ohio, and Canada. Self-motivated, customer-focused professional with a sense of urgency. Ability to adapt to changing priorities and perform effectively in a fast-paced environment. Ability to interpret and apply company policies, procedures, and operational guidelines. Knowledge of service contracts and customer service best practices. Proven ability to mentor, train, and support technicians in resolving technical issues. Why You’ll Love Working at Luminator Competitive compensation with career growth potential. Generous time off: Vacation and wellness time, 10 company holidays, and 2 floating days. Educational Assistance Program: Robust reimbursement program for professional growth. Health and wellness: Medical, dental, and vision coverage plus 401k matching. Benefits Effective Day One! Find out more about us by visiting our View email address on click.appcast.io page! It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment. The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements. Luminator Technology Group does not accept staffing agency candidates for our postings. All positions posted are required to be in office unless otherwise posted. #J-18808-Ljbffr