Field Service Technician II

Details:


The Field Service Technician II is responsible for the troubleshooting and repair of batteries and attendant equipment while providing quality customer service. They handle a high quantity of communications and manage their workload while remaining alert to new clients and enhanced sales opportunities.

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift truck and reach truck on a regular basis.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
• Evaluates power module performance by reviewing its electronics operation and components against specifications.
• Performs planned and preventative maintenance of chargers.
• Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module).
• Performs complete cell replacements, welds and burns batteries.
• Identifies and services components, as needed (e.g., diodes, capacitors, line contactors).
• Maintains an accurate assigned parts inventory.
• Follows assigned schedule to ensure regular product maintenance.
• Recognizes and addresses safety and EPA issues.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Actively promotes point of sale items and allied products and services.
• Ensures work orders are filled out properly and in a timely manner.
• Establishes good working relationships with customers.
• Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• Communicates with Management and Sales regarding any unresolved customer issues.
• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
• Defines problems and draws valid conclusions on the work that needs to be performed.
• Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• All other duties as required.

• High School graduate or equivalent, required. 2-year technical degree or equivalent combination of work experience and education, preferred.
• Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet.
• Working knowledge of standard shop tools.
• Safety training for Spill Containment and Lead Level.
• Possess or obtain Commercial Driver's License with endorsement for hazardous materials.
• Forklift certified, have or will train.
• Clean and current Driver's license (MVR check) in the applying State.
• Good understanding of basic electricity/electronics.
• Possesses the knowledge and ability to safely complete all tasks of an Ultra Care Technician III without supervision.
• 1-3 Years of battery industry or related experience, preferably in a field service environment.