Switchboard Operator

Job Duties

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team!

Join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

The Switchboard Operator is responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

This includes:

Routing calls to appropriate departments.

Providing patient information, paging on call physicians, code processing, and related communication services.

Prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment.

Respond to emergency alerts and alarms to activate proper response.

Provide general assistance to colleagues, patients, visitors, and members.

Work Schedule: FTE: 1.0 (40 hrs. weekly), Day/Evening Shift

Required Qualifications:

Minimum 1 year client facing customer service required.

Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS:

Post-secondary education.

Call center or Switchboard experience.

Knowledge of Health Care industry; eagerness to take on projects and challenges.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It’s an important part of our Head + Heart, Together culture, and critical to our success.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

None

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$20.13 - $30.19 / Hourly

Postal Code

55426

Job Type

Full Time

Place of Work

On-site

Requisition ID

124217

Job Benefits

Not specified