Manager Central Sales & Service

Requisition: 83850 PSEG Company: Public Service Electric & Gas Co. Salary Range: $104,600 - $165,700 Work Location Category: Hybrid Fixed We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories: Onsite – roles where employees are expected to be onsite daily. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility (e.g. 5-8 days a month vs. set days each week). As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well‑being. These include medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. PSEG is not offering visa sponsorship for this position. Job Summary At this time, only current PSEG employees are being considered. Manage operational components of the Outdoor Lighting and Unmetered Service teams. Interact and provide solutions to meet customers’ needs and lighting challenges. Position requires responding to and interacting with governmental, mid‑size to large industrial and commercial customers for new business lighting opportunities that result in revenue growth and identifying opportunities that will improve customer satisfaction as well as distribution margin revenue. Job Responsibilities Manage day‑to‑day operations of direct reports as well as contractors. This is done through weekly team meetings, one‑on‑one discussions and individualized performance dashboards to track key metrics such as LD closure rate, LD sales rate, number of products sold per transaction, accuracy rate, backlog, revenue generated and percent closed within 60 days. Collaborate with direct reports on establishing and tracking performance and development goals. Develop and maintain reporting and analytical tools to monitor departmental performance. Utilize spreadsheets, scorecards and SharePoint for performance reporting and tracking, identify trends, share analysis and recommendations and develop mitigation plans as necessary. Also, review and revise process and procedure documents to ensure compliance. Identify process improvement opportunities, and lead or participate on improvement teams. Routine interface with customers including businesses and municipalities to serve as an SME for lighting inquiries. This includes performing field visits as needed to conduct a site assessment, as well as the ability to demonstrate professionalism and expertise when communicating with customers. Demonstrate a strong understanding of tariff rules, rate structure and the ability to navigate key systems/applications in order to respond to customer inquiries. Continuously review product offerings to remove obsolete and defective products, and identify new and innovative products. Collaborate with our key manufacturers to mitigate supply chain impacts and also provide feedback on product performance. Work with our rates and regulatory team to maintain compliance of all product offerings, asset management team for product appraisal and the billing team to ensure products are accurately billed. Respond to and resolve all escalated customer issues including BPU and Executive complaints. Participate in root cause analysis to determine cause of complaint, and develop preventative measures to avoid future complaints. Coordinate closely with internal business partners such as electric, billing, RPA, administrative support team etc. to seek resolution and share root cause findings. Job Specific Qualifications BA/BS with 8 years of relevant experience. In lieu of a degree, 12 years of relevant experience required. Proven ability to manage performance and foster an inclusive work environment. Must possess leadership skills: performance management, effective communication, people development. Working knowledge of project management techniques including planning, scheduling and estimating. Proficiency in Microsoft applications. Proven ability to present technical information to an audience. Demonstrated ability to train and develop others. Must possess effectively ability to interact with external and internal stakeholders. Compliance with the Department of Energy’s regulation 10 CFR 810 is required. Understanding of PSE&G electric and gas tariffs with lighting product experience. Knowledge of SAP/CRM/BW/SAP DWMS and GIS. Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States; OR (3) a citizen, national, or permanent resident of a Generally Authorized destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a Protected Individual under the Immigration and Naturalization Act. During emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. PSEG’s drug and alcohol testing program includes pre‑employment testing, testing for cause, and post‑incident/accident testing. Employees in federally regulated roles are subject to random testing, inclusive of marijuana. If you are a current PSEG Long Island employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. As a new hire, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. Equal Opportunity Employer PSEG is an equal opportunity employer, dedicated to a policy of non‑discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call View phone number on click.appcast.io or email View email address on click.appcast.io. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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Nearest Major Market: New York City Nearest Secondary Market: Newark Job Segment: Service Manager, Compliance, Supply Chain Manager, Performance Management, Supply Chain, Customer Service, Legal, Operations, Human Resources #J-18808-Ljbffr PSEG