Director of Operations

Director of Operations

The Director of Operations will provide strategic and operational support to the Chief Operations Officer (COO) and cross-functional teams to ensure successful business planning and implementation for multiple projects. In this role, you will assist in developing an operating rhythm for teams, facilitating structured meetings, overseeing timelines for project achievement and ensuring an overall business strategy. The successful candidate will support the prioritization and management of all strategic and tactical matters as they relate to commercial management, program, project costing, forecasting, market research, data strategy, sale operations, meetings, and events to secure new business.

Responsibilities

• Lead the Commercial Operations on a national level, including forecasting, market research, commercial planning, data strategy, sale operations, and meetings and events.
• Serve as a highly functional communication leader to lead cross-functional teams to provide clarity, alignment, accountability, and results.
• Perform as an organized leader with the ability to manage multiple projects including developing and assisting in action plan development with overlapping dates.
• Establish and develop an operating rhythm for teams and facilitate structured meetings
• Establish and develop processes in complex business's to build a current state, desired state, and develop a plan to including change management to arrive at the desired state.
• Establish appropriate Key Performance Indicators (KPIs) that enable the company to measure the effectiveness of key investments to drive company growth.
• Maintain a deep understanding of Salesforce ability to interact with IT and support as necessary
• Determine pricing strategy, and deep understanding of market versus cost pricing to develop and execute national strategy including content to both internal and external customers.
• Demonstrate expertise with excel and data warehouses to manipulate data and provide necessary reporting and metrics to support existing projects and active business cases
• Oversee the commercial data warehouse that enables timely, complete and accurate reporting and analytics.
• Collaborate with the Sales, Marketing, and Management to ensure alignment of the company's commercialization strategy.
• Ensure market research for the development and measurement of promotional strategies and tactics.
• Contact and build relationships with potential partners; discovering and exploring opportunities.
• Develop negotiating strategies and positions by studying the integration of new venture, partnerships, collaborations or potential acquisitions/ partnerships as it relates to company strategies and operations.
• Examine the risks and potentials of partnerships, deals, acquisitions, etc.
• Update personal and job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, etc.

Technical Skills: Must be proficient in MS Word, Excel, PowerPoint, and Google mail

Communication Skills – Fluent English, both oral and written.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, faxes and scanners.

Required Education and Experience:

• Bachelor's degree in Business, Finance or Accounting preferred
• Minimum five (5) years of experience in sales, finance, forecasting, market research, marketing, sales management, strategic accounts, project management, or related function
• Experience with using Salesforce CRM
• High level of proficiency in Excel and PowerPoint
• Familiarity with budgeting and P&L experience
• Technical ability to have a very clear understanding of strategy
• Facilitate a process to develop strategies
• Strong Project Management skills and experience leading cross-functional projects.
• Highly skilled in influencing cross-functional teams, including interfacing with key internal and external stakeholders
• Ability to multi-task and prioritize in a busy, fast-growth environment
• Strong analytical and interpretation skills
• Strong written and interpersonal communication skills
• Ability to develop and maintain strong relationships throughout the organization and industry.
• Ability to travel 25% or more of time.