Customer Service/Collections Specialist

Job Description

Job Description

Customer Service / Collections Specialist

East Syracuse, NY 13057
$20.00/hour
Full-Time | Monday-Friday | 8:30 AM-5:00 PM

About the Opportunity

We're seeking an Customer Service / Collections Specialist to join a growing Long-Term Care Pharmacy organization in East Syracuse, NY. This position is ideal for someone who enjoys building customer relationships, resolving account issues, and working in a fast-paced, team-oriented environment.

While healthcare or pharmacy collections experience is a plus, we're excited to consider candidates with collections or accounts receivable experience from a variety of industries.

Schedule

• Monday-Friday

• 8:30 AM-5:00 PM

• Occasional availability is required when the 2nd of the month falls on a weekend to assist with month-end processing.

• If a weekend day is worked, you'll receive a weekday off in exchange.

Responsibilities

• Contact customers regarding past-due balances and delinquent accounts.

• Maintain consistent follow-up with customers until accounts are resolved.

• Negotiate payment arrangements and assist with account resolution.

• Research account discrepancies and perform account audits to ensure billing accuracy.

• Provide invoices, account documentation, and supporting records upon request.

• Document all customer interactions, payments, and account activity accurately.

• Identify and resolve billing errors and account discrepancies.

• Assist with month-end reporting and collections workflows.

• Create and maintain spreadsheets to track collection efforts and account status.

• Prepare accounts for attorney referral when necessary.

• Support additional accounts receivable and administrative projects as assigned.

Qualifications

Required

• Previous collections, accounts receivable, or high-volume outbound calling experience

• Strong communication and customer service skills

• Excellent organizational skills and attention to detail

• Comfortable speaking with customers regarding outstanding balances

• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Healthcare, pharmacy, or medical billing/collections experience

• Experience working with spreadsheets and reporting tools

Why Join This Team?

• Consistent Monday-Friday schedule

• Growing Long-Term Care pharmacy organization

• Collaborative and supportive team environment

• Opportunity for long-term career growth

• Open to candidates from a variety of collections backgrounds

• Great opportunity to expand your experience in healthcare finance

If you're a motivated collections professional who enjoys problem-solving, customer communication, and making an impact, we'd love to hear from you. Apply today to learn more about this exciting opportunity!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?