Collections Representative

Collections Representative

We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.

Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items

Process credit card payments including posting to accounts and logging activity

Provide a high level of customer account management by properly maintaining account information and data

Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary

Resolve all dispute cases to a mutual satisfactory end between the customer and company

Analyze accounts receivable information to determine priority and produce aging reports

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

Medical, dental, and vision (eligibility after just 30 days of employment)

Paid time off that increases with tenure

A 401(k) with company match and immediate vesting

A new employee training program and many opportunities for continued learning and career development

Disability and life insurance

Employee recognition program

Generous tuition assistance program

Propane discounts

$16.20 - $19.00 an hour (dependent on experience)

This position may be eligible for overtime pay based on business needs.

Qualifications

High School diploma, GED or equivalent training and experience

A minimum of 1 - 2 years of collections experience preferred