IT Support Analyst
Soni Resources
We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while supporting users across multiple office locations and collaborating with global IT teams.
Responsibilities- Provide responsive IT support for users across multiple office locations
- Manage incidents and service requests through full resolution while meeting SLA expectations
- Troubleshoot hardware, software, and application issues
- Configure, deploy, and maintain laptops, printers, smartphones, and peripheral devices
- Support workstation setups, office moves, and equipment replacements
- Assist with AV support and video conferencing technologies
- Maintain asset tracking and inventory records
- Collaborate with international IT support teams and contribute to process improvements
- Document technical solutions and identify recurring support issues
- Provide high-touch support to business users and senior stakeholders
- 3+ years of IT Service Desk or Desktop Support experience
- Experience supporting users in professional services or enterprise environments
- Strong troubleshooting and diagnostic skills
- Strong knowledge of Microsoft Windows, Microsoft Office Suite, Outlook, and Word
- Experience with PC hardware configuration and deployment
- Experience working with ticketing systems and SLA-driven support environments
- Strong communication, customer service, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience supporting document management systems such as iManage
- Familiarity with enterprise applications such as InterAction or Intapp
- Experience with software deployment and endpoint management tools
- Knowledge of ITIL principles and service management practices
- Experience supporting AV and video conferencing technologies
- Familiarity with asset management and inventory tracking systems
Vacancy posted 4 days ago
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