Bilingual-Insurance Customer Service Representative

Job Description

Job Description

Become a valued member of the Allstate - Armando Rubio Agency team as a Bilingual Insurance Customer Service Representative. With over 25 years of experience and a reputation for excellence, as one of the largest agencies in Arizona, we are dedicated to growth and exceptional client services. Join us in our commitment to a centralized workplace, where every team member contributes to our success in a dynamic and supportive environment.

We are currently seeking an enthusiastic Bilingual Insurance Customer Service Representative with previous customer service experience. This full-time position offers a competitive salary, with a base ranging from $18/hour to $23/hour, based on experience, with the potential to earn more through commission and upselling to existing clients, averaging an additional $700/month. Fluency in Spanish is required for consideration.

Apply today to be part of our thriving work environment, where your efforts are recognized and rewarded. Help us to make a difference in the lives of our clients and our team.

Benefits

Annual Base Salary Based on Experience

Health Insurance

Hands on Training

Evenings Off

Generous PTO Plan

Weekends Off

Paid Holidays

401k Plan

Professional Work Environment

Equipment Provided

Flexibility with Personal Life Schedules

Monday - Thursday (8am - 5pm) Work Schedule

Friday (9am - 5pm) Work Schedule

Responsibilities

• Ensures ongoing engagement and satisfaction through consistent follow-up practices.
• Identify opportunities to upsell additional products to existing clients by outbound calling for renewals.
• Process insurance policy payments accurately and efficiently.
• Answering incoming phone calls and scheduling appointments.
• Prepare and issue insurance documents promptly and accurately.
• Ensure policy changes are processed accurately and in compliance with regulations.
• Proactively address client needs and concerns to ensure long-term relationships.

Requirements

• Licensing Requirements:
• You will be required to obtain a Property and Casualty License (if not already licensed).
• Reimbursement Program Available
• Fluency in Spanish is required for consideration.
• Minimum job tenure of more than 2 years, demonstrating commitment and stability in previous roles with experience in customer service.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Capable of handling multiple tasks simultaneously.
• Clear and effective communication skills, both written and verbal.