Help Desk Technician

Salary: $79,000 - 119,000 per year Requirements:

• High school diploma required; bachelors degree preferred.
• 2–4 years of computer servicing or help desk experience.
• Extensive knowledge of Microsoft Windows and Microsoft Office.
• Ability to provide remote support through email, phone, and remote desktop connections.
• Ability to install, configure, and maintain personal computers and related hardware and software.
• Demonstrated ability to set priorities and organize resources.
• Strong problem-solving and analytical skills.
• Excellent customer service skills.
• Strong verbal and written communication skills, including the ability to present to groups and explain technical information to nontechnical audiences.
• Ability to lift and carry equipment weighing up to 20 pounds and regularly bend, stoop, crawl, and reach with both arms.

• Maintain and monitor end-user workstations and productivity on a local area network across facilities in three countries.
• Administer workstations and support end-user activities on a primarily Microsoft Windows-based LAN using TCP/IP.
• Create voice and email accounts for new users and provide information systems orientation to new and existing employees.
• Manage the help desk ticket system, prioritizing and assigning tasks promptly to yourself or team members.
• Investigate user issues, identify causes, determine possible solutions, and test and implement fixes.
• Serve as the liaison with key vendors for printers, telecommunications, and mobile phones.
• Track, organize, and maintain IT assets, including managing storage, labeling equipment, installing hardware and software, and supporting office and cell moves.
• Evaluate and recommend software applications to support and improve business processes.
• Perform other tasks assigned by the supervisor.

• Hardware
• Support
• LAN
• Mobile
• Network
• TCP/IP
• Windows

More:

We are recruiting a Help Desk Technician for Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation and an industry leader in high-reliability electronic systems for aerospace and defense customers worldwide. We focus on delivering superior quality and service alongside advanced manufacturing capabilities. Our headquarters is in Grand Rapids, Michigan, with locations in Nogales, Mexico; Mesa, Arizona; and London, Ontario. Permanent full-time employees receive benefits that vary by country. In the United States, these include an alternating-Friday-off schedule, medical, dental and prescription coverage, flexible spending accounts, a 401(k) match, life insurance, paid holidays and time off, reimbursement programs, volunteer time off, and company-paid short-term disability. In Canada, benefits include a comprehensive package, life insurance, paid holidays and time off, reimbursement programs, a pension plan, and paid parental leave. We are an equal opportunity employer and make employment decisions without regard to protected status.

last updated 40 week of 2026