Program Manager - CalAIM South Valley

Position Summary 

The CAlAIM Program Manager is responsible for the overall implementation and ongoing operations of CalAIM services including Enhanced Case Management and Community Supports including Housing Tenancy Services and Housing Navigation Services. CAlAIM Program Manager directs and coordinates all daily operations with the collaboration of the Executive Team. Provide vision and leadership in long-range planning to ensure continuity of the program. Proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established budgets, policies, procedures, and guidelines. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide leadership and management to ensure that the mission and core values of the Company are put into practice.

• Provide Enhanced Case Management assessment to individuals seeking CalAIM services. 

• Manage staff productivity to ensure minimum billing standards are achieved monthly 

• Train and support staff in documentation of CalAIM requirements. 

• Coordinate case reviews of all CalAIM clients, at least once per month, more frequently as needed.

• Analyzes unit operating practices such as record keeping systems, forms control, office layout, and personnel requirements, 

• creates new systems or revises established procedures

• Interprets and communicates operating policies

• Coordinates collection and preparation of financial and operations reports

• Ensure monthly billing is submitted timely and accurately. 

• Ensure monthly reporting including staffing reports and other requested reports are submitted timely and accurately 

• Participates in interviewing job applicants and conducts orientation of new employees as needed

• Locates and compiles information; formats reports, graphs, tables, records and other sources of information

• Assists with special events planning

• Operates personal computer to access e-mail, electronic calendars, and other basic office support software

• Exercises administrative judgment and assumes responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum 3 years’ experience with program management and compliance 

• Understanding of Housing First, Harm Reduction, and Motivational Interviewing