Program Manager - LLE

Position Summary 

The Program Manager directs and coordinates all daily operations with the collaboration of the Executive Team. Provide vision and leadership in long-range planning to ensure continuity of the program. Proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established budgets, policies, procedures, and guidelines. The Program Manager will be responsible for producing reports on program goals, managing a databased, and ensuring easy access to the program.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide leadership and management to ensure that the mission and core values of the Company are put into practice.

• Analyzes unit operating practices such as record keeping systems, forms control, office layout, and personnel requirements,

• Creates new systems or revises established procedures

• Develops and maintains relationships with Property Owners

• Promotes program through outreach calls, email, and presentations

• Liaises with referring agencies to streamline processes

• Interprets and communicates operating policies

• Coordinates collection and preparation of financial and operations reports

• Participates in interviewing job applicants and conducts orientation of new employees as needed

• Provides supervision and coaching to LLE team 

• Locates and compiles information; formats reports, graphs, tables, records and other sources of information

• Assists with special events planning

• Operates personal computer to access e-mail, electronic calendars, and other basic office support software

• Exercises administrative judgment and assumes responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s Degree in Human Services or Business fields

• Minimum 3 years’ experience with program management and compliance

• Understanding of the Fresno County Department of Social Services and Fresno County Department of Behavioral Health is desirable

• Excellent communication skills (written and oral)

• Ability to work well in a team environment

• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality

• Must be culturally/linguistically sensitive to populations served;

• Valid driver’s license 

• CPR Certification, First Aid Certification

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.