Robotics Field Service Engineer

Robotics Field Service Engineer

We are currently seeking a full-time Robotics Field Service Engineer to join our team. The ideal candidate must have at least 5 years of experience and familiarity with IRC5 ABB robots.

Mission Statement:

Responsiveness, communication and continuous follow-up are key components of providing excellent customer service to our customers.

As a member of our Robotics Service Team, the Robotics Field Service Engineer position has a high impact on corporate revenues and on effectively servicing customers. This person is a primary interface between the customer and the Company and plays a significant role in determining the Company's image as viewed by the customer. The field organization is greatly dependent on this person's efficient follow-through and communications.

Main Accountabilities:

• An on call position to perform emergency repairs of Company system equipment in the field
• Provide system integration support of ABB robots to designated build shops as well as the end users
• Perform robot program changes such as logic, software and path alterations through either off-line or on-line methodology
• Have mechanical aptitude for performing any mechanical component repair or replacement
• Provide robot specific or systems training in an informal environment to customers as required
• Have knowledge of PLC communications and other robotic peripheral equipment
• Ability to communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships
• Ability to be proactive to support customer needs
• Strong initiative in finding work activities during slow periods
• Capable of traveling on short notice and handle rigors of air travel
• Submit sales leads for additional Robotic and system opportunities
• Communicate work location and status daily

Challenges:

• Interface with Lead Center, Channel Partners and End Customers
• Demanding Customers
• Meeting internal / external Customers Needs & expectations in Timely manner

Knowledge, Skills, Experience:

• Minimum Associates Degree in a technical discipline
• Alternatively, possess a special combination of education & Experience and / or demonstrated accomplishments
• Good electronic and Mechanical Experience (2-5+ years Experience)
• Troubleshooting through deductive reasoning
• Related applications experience preferred: Spot welding, Arc welding, paint & Sealant applications, etc. (2-5+ years Experience)
• Have mechanical aptitude for performing any mechanical component repair or replacement
• Have knowledge of PLC communications and other robotic peripheral equipment
• Strong desire to travel
• Knowledge of MS Word, Excel, PowerPoint
• Excellent Verbal communication Skills
• Ability to communicate with customers (External & internal) in high pressure situations and maintain strong customer relationships
• Excellent organization Skills – Detail Oriented
• Customer Service Background Highly Desirable
• Ability to work with little or no supervision
• Analyze issues and use of sound judgment
• Manage execution