Patient Services Representative II
Children's Hospital Los Angeles (CHLA)
Schedule Monday-Friday; 8:00am-4:30pm Purpose Statement/Position Summary The Patient Services Rep II provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments. Completes financial clearance and authorization duties, serves as the administrative support for assigned providers. Works closely with assigned providers to ensure follow up care is completed. Assists with creation and review of divisional performance reports and metrics. Minimum Qualifications/Work Experience Required: One year experience in customer service, preferably in a medical front office setting. Basic knowledge of computers, filing and organizational skills required. Ability to deal effectively with the public. Preferred: Bilingual English/Spanish. 3+ years in medical office setting. Education/Licensure/Certifications High school diploma or GED required. The Cardiology team within the Heart Institute provides comprehensive scheduling and authorization support for outpatient cardiology services. Working closely with 38 providers, the team coordinates patient appointments and diagnostic testing to ensure timely and efficient access to cardiac care. #J-18808-Ljbffr Children's Hospital Los Angeles (CHLA)
Vacancy posted 1 day ago
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