Escalation Analyst - St. Louis, MO or Greenville, SC (Hybrid)

Job Overview

The Escalation Analyst role contributes to the success of One Hubbell Finance (OHF) by investigating and escalating situations which may be negatively impacting the Hubbell Order to Cash (OTC) cycle. This role will be responsible for successfully identifying the scope of changes needed, seeking alignment from stakeholder on needed actions, building a timeline to implement and must be adept at reporting out the status of the various initiatives to management as needed. Successful candidates will be able to work with individuals at all levels, internally and externally to influence change - as well as to advocate for why change is required.

This role works cross-functionally to keep key departments, stakeholders and customers informed and updated on progress related to the change being advocated. Developing a root cause analysis, influencing changed process/behavior, and building a plan to positively influence the OTC cycle is key to success. The role is a subject matter expert in the people and roles within the Hubbell businesses - as well as within the OTC organization. The position will spend considerable time creating, evaluating, and sharing data about the OTC cycle with the business group(s) they support.

The role works independently and prioritizes efforts in unison with OHF objectives.


A Day In The Life

Step into the fast-paced world of Order-to-Cash performance, where each day brings new challenges, cross-functional collaboration, and opportunities to strengthen customer relationships and internal processes. Here's what you can expect:

• Reporting Leadership: Take charge of monthly reporting for your assigned Hubbell Business Segment, gathering key data and presenting it in the segment's preferred formats.
• Analytics Review: Regularly examine AR reports and performance metrics to identify trends, customer challenges, and areas of concern within the OTC cycle.
• OTC Process Optimization: Leverage your understanding of the Hubbell OTC process to spot opportunities to improve KPIs such as DSO, weighted average days past due, and percent current.
• Cross-Functional Collaboration: Partner with Collections, Customer Service, Sales, and Operations teams across the organization to understand process issues, document findings, and recommend improvements.
• Customer Process Analysis: Identify gaps between customer AP processes and the Hubbell OTC workflow. Document discrepancies and communicate them clearly to leaders and stakeholders at all levels.
• Meeting Facilitation: Lead and organize meetings with internal teams and external customers to diagnose issues, align on action plans, and ensure new or updated processes are fully understood.
• Customer Alignment: Work directly with customers to develop best practices that enhance payment behavior and processing efficiency. Build consensus and influence positive outcomes throughout the OTC ecosystem.
• Transition Management: When necessary, create and execute transition plans for accounts or processes shifting to a new SOP or collector, ensuring seamless continuity in service.
• Process Documentation: Develop detailed standard operating procedures (SOPs) that reflect agreements between all stakeholders. Conduct follow-ups to ensure compliance and validate expected results.
• Project Support: Perform basic project management tasks to drive initiatives forward and maintain alignment across teams.

Embark on a role that blends analytics, collaboration, and strategic problem-solving-making a tangible impact on the health and efficiency of the Order-to-Cash cycle every day.

What will help you thrive in this role?

To excel as an Escalation Analyst, you'll bring a strong mix of technical expertise, analytical ability, and collaborative skills. Success in this role comes from a balance of experience, communication strength, and a comfort with both data and process improvement. Key areas that will help you thrive include:

• Clear Communication : Strong written and verbal communication skills to interact effectively with customers, internal teams, and leadership at all levels.
• Order-to-Cash / AR Experience : 4-6 years of experience in Accounts Receivable, Order-to-Cash, deductions, collections, or another transaction-based accounting function, ideally within a large organization.
• ERP & Systems Knowledge : 3+ years working with enterprise-level accounting or ERP platforms such as SAP or Oracle; familiarity with CRM or AR support systems is a plus.
• Educational Foundation : A bachelor's degree in accounting, finance, business, or a related field is preferred.
• Technical Proficiency : Intermediate skills in the Microsoft Office suite-particularly Excel, Word, PowerPoint, and Outlook-to analyze data, prepare documentation, and support reporting tasks.
• Process & Documentation Skills : Ability to create, interpret, and maintain standard operating procedures (SOPs), workflows, and process documentation using inputs from customers, IT, and internal stakeholders.
• Analytical & Problem-Solving Ability : Strong skills in identifying root causes, diagnosing process gaps, interpreting AR/OTC metrics, and recommending solutions.
• Collaboration with IT : Experience partnering with IT on requirements gathering, user acceptance testing, troubleshooting, or supporting electronic transaction processes is beneficial.
• Electronic Transaction Knowledge : Familiarity with EDI, AP portals (such as Ariba or custom web-based platforms), and electronic payment methods like ACH/CTX.
• Data & Reporting Skills : Experience with Power BI or other data analytics tools is preferred to support KPI tracking and reporting improvements.
• Goal-Oriented Mindset : Demonstrated ability to meet deadlines, manage priorities, and contribute to improvement of KPIs such as DSO, wADP, and % Current.
• Influence & Facilitation : Comfortable leading cross-functional discussions, aligning stakeholders, and driving follow-through on new or improved processes.

Candidates who bring a blend of these capabilities will be well-positioned to make a meaningful impact and grow within this dynamic, cross-functional role. #LI-HB1

Sr. Collections Analyst

AR Analyst

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Unified Business Solutions

Hubbell Unified Business Services (HUBS) provides corporate shared services to support all businesses across the enterprise. Functional areas include Engineering, Sales, Operations, Marketing, Finance, Legal, IT, Human Resources, Payroll, Environmental Health & Safety, and Compliance. HUBS employees are located around the world.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.