Technical Support

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. Your role and responsibilities Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands‑on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real‑world client success. Why Join IBM Support? 24x7 global availability and proactive engagement with our clients. Secure data handling aligned with global standards. Expertise and efficiency powered by AI tools like watsonx and copilot. A culture of learning, collaboration, and innovation! As a Technical Support Intern, you will: Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud. Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM. Create and update knowledge base articles to share insights. Educate clients on product usage and best practices. Work with Engineering and Product teams to improve IBM solutions. Participate in proactive support activities such as upgrade planning and product adoption. Learn how clients use IBM software products as building blocks within larger real‑world solutions, including integrations across databases, directories, messaging, and other enterprise technologies. Program Dates Internship start dates vary based on your academic calendar. Semester System : May 24, 2027 – August 13, 2027 Quarter System : June 14, 2027 – September 3, 2027 Candidates must be available to participate for the full duration of the internship corresponding to their academic schedule. Your role and responsibilities Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands‑on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real‑world client success. Why Join IBM Support? Industry-leading customer satisfaction. 24x7 global availability and proactive engagement with our clients. Secure data handling aligned with global standards. Expertise and efficiency powered by AI tools like watsonx and copilot. A culture of learning, collaboration, and innovation! As a Technical Support Intern, you will: Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud. Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM. Create and update knowledge base articles to share insights. Educate clients on product usage and best practices. Work with Engineering and Product teams to improve IBM solutions. Participate in proactive support activities such as upgrade planning and product adoption. Learn how clients use IBM software products as building blocks within larger real‑world solutions, including integrations across databases, directories, messaging, and other enterprise technologies. Program Dates Internship start dates vary based on your academic calendar. Semester System : May 24, 2027 – August 13, 2027 Quarter System : June 14, 2027 – September 3, 2027 Candidates must be available to participate for the full duration of the internship corresponding to their academic schedule. Location Flexibility By applying to this requisition, you acknowledge and agree to be considered for any of the listed locations associated with this position and are willing to work at the location where you are ultimately assigned. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise Currently pursuing a degree in Computer Science, Computer Engineering, Strong communication skills and a passion for customer satisfaction. Familiarity with Windows/Linux operating systems. Basic understanding of troubleshooting and problem resolution. Fluent in English. Preferred technical and professional experience Exposure to programming languages like Java, Python, etc. Understanding of software development concepts and system integration ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. Job Title Technical Support Intern 2027 Date posted 12-Aug-2026 Job ID 128516 City / Township / Village LOWELL, DURHAM, San Jose, Austin State / Province Texas, North Carolina, Massachusetts, California Country United States Work arrangement Hybrid Area of work Software Engineering Employment type Co-Op (Fixed Term) Contract type Internship Projected Minimum Salary per year 75,600.00 Projected Maximum Salary per year 166,320.00 Position type Internship Some travel may be required based on business demand Company (0147) International Business Machines Corporation Shift General (daytime) Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr