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IT Support Analyst

Saxon Global

Technical Analyst Level I

The Technical Analyst Level I is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance.

Primary Duties and Responsibilities:

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
  • Participates in rotating On Call schedule supporting weekend and after-hours incidents.

Additional skills:

  • 2+ years of system administration experience, database, or network administration
  • Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications.
  • General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus
  • Knowledge of systems and networking software, hardware and networking protocols
  • The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.
Vacancy posted 3 days ago
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