IT Support Analyst
Saxon Global
Technical Analyst Level I
The Technical Analyst Level I is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance.
Primary Duties and Responsibilities:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
- Participates in rotating On Call schedule supporting weekend and after-hours incidents.
Additional skills:
- 2+ years of system administration experience, database, or network administration
- Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications.
- General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus
- Knowledge of systems and networking software, hardware and networking protocols
- The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.
Vacancy posted 2 days ago
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