IT Support Analyst

Technical Analyst Level I

The Technical Analyst Level I is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance.

Primary Duties and Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
• Participates in rotating On Call schedule supporting weekend and after-hours incidents.

Additional skills:

• 2+ years of system administration experience, database, or network administration
• Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications.
• General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus
• Knowledge of systems and networking software, hardware and networking protocols
• The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.