IT Specialist

IT SpecialistWe are seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. You’ll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives Key Responsibilities:Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printersManage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and accessSet up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaborationProvide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipmentAssist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devicesTroubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing systemEducate end users on basic IT best practices, security, and proper use of office technologyEscalate complex technical problems to senior IT staff or vendors as neededSupport IT projects, including hardware rollouts, software updates, and technology upgradesKey Requirements:Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)2+ years of experience in IT help desk, desktop support, or technical support rolesHands-on experience supporting macOS and Windows laptops and desktopsStrong customer service, troubleshooting, and communication skillsExcellent problem-solving and troubleshooting skills.Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and JiraExperience supporting printers, Zoom Rooms, and AV equipmentProvides support for ad-hoc initiatives and projects as needed by the IT teamNice to have:Experience with event management technology or advanced AV systemsExperience with mobile MDM solutions JAMFCertifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)Familiarity with security frameworks (SOC 2, ISO 27001, PCI)Salary Range: $75,000 - 130,000. We consistently monitor external market data and update base salary ranges accordingly. We determine base compensation decisions on several factors, including as geographic placement, role-specific knowledge, skills, and/or experience. In addition to our base salary offerings, we also provide equity grants for all new hires.Equal Opportunity Statement: QuEra is an equal opportunity employer. We recruit, hire, and promote without regard to legally protected characteristics. Where project work requires access to controlled information or facilities, employment is contingent on the ability to obtain and maintain appropriate authorizations. All hiring complies with applicable federal and state laws.#LI-DA1