Executive Support Lead

One of our top clients in Marlborough has asked us to assist them in their search for an Executive Desktop Support Lead . They want us to help them find the very best talent available. This full-time position. A detailed job description of the position is listed below. Position Description: Serve as the primary on-site IT support contact for all hardware, software, and connectivity issues Triage, resolve, and elevate tickets per SLA guidelines; maintain accurate ticket documentation Provision and decommission user workstations, laptops, peripherals, and mobile devices Support onboarding and offboarding processes in coordination with HR and IT operations Maintain a local IT asset inventory, including lifecycle tracking and refresh planning Executive Support Provide dedicated, high-priority support for on-site executives and VIPs Support AV/conferencing setup for executive meetings, board presentations, and all-hands events Coordinate with remote IT teams for executive travel tech readiness (VPN, MFA, loaner devices) Proactively identify and resolve potential issues before they impact executive productivity Serve as the on-site point of contact for IT hardware, software, and telecom vendors Coordinate vendor access, scheduling, and work completion for on-site services Track local vendor deliverables and elevate performance issues to IT leadership Assist with procurement requests, quote reviews, and asset receiving/verification Physical Networking & Infrastructure Maintain local network infrastructure, including switches, patch panels, WAPs, and cabling Perform basic network troubleshooting (connectivity, VLAN, DHCP/DNS issues) and elevate complex issues to the network team Support rack and stack activities for on-site network and server equipment Coordinate with facilities and ISPs on circuit maintenance, outages, and upgrades Facilities & IT-Adjacent Support Act as the IT liaison for facilities-related work affecting IT systems (moves, adds, changes) Coordinate office relocations, desk moves, and conference room tech setups Manage UPS units, power strips, and other IT-adjacent physical infrastructure Support badge access systems, security cameras, and other physical security technology as needed Escalate building or facilities issues with IT impact to the appropriate stakeholders General & Cross-Functional Maintain and contribute to local IT documentation, runbooks, and knowledge base articles Communicate site-level IT issues and status updates to IT leadership and site management Participate in change management processes and adhere to IT security policies Serve as the on-site point of escalation and accountability for all IT matters #J-18808-Ljbffr The ProSource Group, Inc.