Customer Service Representative- Office Assistant

Job Description

Job Description

Customer Service Representative/Office Assistant
Automation Personnel Services is seeking dependable and hardworking  Customer Service Representative/ Office Assistant  to act as a liaison between customers, vendors, and other departments within a company in Moody, AL. Processing orders, assisting with complaints, errors, account questions, billing, cancellations, payments and order follow-ups and other inquiries.

Pay Rate
$18.00 - $20.00hr. depending on experience

Schedule and Hours
Monday through Friday 7:00am-4:00pm

Customer Service Representative/ Office Assistant - Duties and Responsibilities

Customer Service Representative

• Enter and process customer orders, changes, and returns according to procedures and policies.
• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Forward phone calls, emails, and requests for information.
• Provide information to customers about order status and product inquiries.
• Attend order status meetings then send communication to customers on the same day.
• Communicate requests from customers to sales/production.
• Establish new customer accounts, enter account information.
• Select appropriate responses to customer issues and work to resolve them.
• Refer advanced cases to management (Sales/ production/ GM) for resolution, providing background information.
• Track and assist with freight related issues
• Contact customers to verify and update account information.
• Answer questions about terms of sale and refer advanced cases to sales department.
• Answer product and service questions or refer to appropriate salesperson.
• Assist sales department with communicating changes and information to customers.
• Other assignments as requested by immediate supervisor or senior management.

Office Assistant

• Greet guests professionally.
• Organize and maintain filing systems
• Organize and maintain common office areas
• Send weekly customer past due invoices and follow-up emails.
• Work closely with the account receivables and credit department to assist in dispute resolution.
• Assist Accounting/ Office Manager with various projects.

Customer Service Representative/ Office  Assistant -  Qualifications  and Requirements

• High School Diploma or equivalent .
• Good attention to detail.
• 1-3 years of experience in a food service or food manufacturing environment preferred.
• Ability to thrive in fast paced environment, multitasking while keeping focus on the customer.
• Ability to communicate to all levels of the organization.
• Basic knowledge of computer software and office systems.
• Excellent listening skills with an empathetic voice and manner.
• Dedication to customer satisfaction.
• Ability to pass a computer test.
• Ability to pass National Background check and Drug Screening.

Job Type  
Full-time, temporary to hire

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k)  R etirement  P lan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all  eligible   contingent and temporary associates.

Click Apply Now to submit your application or