Patient Services Associate - Stamford, Franklin St- Full Time - Bilingual (English & Spanish) - $22.00/hr

Job Title

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients.

Role and Responsibilities

Patient Experience: Provide exceptional customer service to all patients, visitors and callers Oversee the safe, efficient, and comfortable atmosphere of the reception area Greet patients and other visitors to the agency and assist them as appropriate Review schedules daily to ensure accuracy and fill appointment opportunities Schedule and reschedule appointments in accordance with CHC scheduling guidelines Collect, verify, update and document patient demographics, insurance information and forms Reconcile patient visits daily Insurance: Verify active insurance coverage and status and update information as necessary Collect patient payments, balances and copays Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date Complete end of day reporting and ensure records balance Phones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols HIPAA: Consistently ensure and maintain patient confidentiality Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement Supports manager in monitoring inventory of supplies for the office Meet and exceed assigned individual and departmental goals Other duties and projects as assigned

Qualifications

Associates degree, medical office or medical assistant degree required Bilingual skills, Spanish speaking, Required Exceptional customer service skills Excellent Verbal and written communication skills Proven ability to multi task Problem Solving and critical thinking skills Excellent organizational skills Healthcare experience in Medical, Dental, or Behavioral Health preferred Experience with Microsoft Power Point, Excel, Word, preferred

Physical Requirements/Work Environment

Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays Minimal physical effort. Must be able to operate computer and telephone continuously Regular regional travel as necessary

Organization Information

Location: Franklin Street Community Health Center City: Stamford State: Connecticut Time Type: Full time