Customer Service Rep.

Job Description

Job Description

Aquinas Consulting has a need to fill a Customer Service Representative job at a top manufacturing company in Middletown, NY.  This fast-paced position is with one of our key customers in the Flavors and Fragrances products manufacturing field.  They are adding this role due to a large new product launch as well as an increased demand and workload.

Customer Service Representative Job responsibilities:

• Provide guidance and assistance to Customers.
• Process receipt to ensure 5 day replacement goal to meet customer expectations.
• Respond to inquiries regarding pricing, orders, product availability, expedites and shipping information.
• Average phone volume is 30-40 calls per day with extensive emailing and messaging.
• Resolve all questions pertaining to customer orders within 5 day policy.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience and to help improve KPI scores.
• Utilize Customer database when applicable.

Requirements:

• College degree is a plus
• Strong computer skills including MS Word, Excel and Outlook
• 3-5 + years of customer service experience
• Strong attention to detail and follow up skills
• Ability to work with existing and new customers to grow accounts

This is a CONTRACT position based in Middletown, NY. The hourly pay rate for this role ranges from $18.00 - $23.00. Contractors working through Aquinas Consulting are eligible for medical, dental, and vision insurance, medical indemnity coverage, a 401(k) plan, and biweekly direct deposit pay. Contract roles do not include PTO unless required by applicable state laws.

If you are interested in this Customer Service Rep. job, please apply now to be connected with a member of our team.

Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.

Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 26 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.