Operations Manager

Operations Manager Position Summary We are seeking an organized, proactive, and detail-oriented Operations Manager to oversee daily operations for a growing cleaning and facility services organization. This role is responsible for managing a diverse portfolio of services, including commercial cleaning contracts, apartment turnover cleaning, residential cleaning, work-order cleaning services, and carpet cleaning. The Operations Manager will lead a team of approximately 10–14 full-time and seasonal employees while coordinating scheduling, staffing, customer communications, payroll administration, quality assurance, vendor relationships, and inventory management. This is a critical leadership position focused on ensuring all services are delivered on time, within budget, and to the highest quality standards. Key Responsibilities Operations & Scheduling Coordinate and oversee commercial cleaning contracts, apartment turnover projects, residential cleanings, work-order cleaning services, and carpet cleaning assignments. Develop and manage staff schedules to ensure timely completion of all service commitments. Assign work to internal team members and approved vendors based on workload, availability, and service requirements. Serve as the primary point of contact for clients and property management partners through phone, email, text, and software platforms. Investigate and resolve customer concerns, service issues, quality-control matters, and callback requests. Coordinate property access, key management, and logistics for field staff. Provide regular operational updates and project status reports to clients and leadership. Administration & Financial Coordination Review and approve employee hours for bi-weekly payroll processing. Prepare and submit invoices, payables, and supporting documentation for non-contract services. Track service delivery, contract compliance, and operational performance through reporting and documentation. Support business growth initiatives by meeting with prospective clients, conducting site walkthroughs, preparing service proposals, and onboarding new accounts. Team Leadership & Staffing Schedule employees based on workload, geography, skill level, availability, and performance. Monitor staffing levels and proactively address workforce needs. Recruit, interview, hire, and onboard new employees. Coach, develop, and support team members while fostering a positive, accountable, and productive work environment. Ensure team compliance with company policies, safety procedures, and service standards. Vendor & Inventory Management Coordinate specialized services with approved vendors and subcontractors. Manage inventory levels and ensure all facilities, storage areas, and field teams are adequately supplied with cleaning products and equipment. Maintain strong vendor relationships and assist with cost-control initiatives. Monitor equipment usage and coordinate maintenance or replacement as needed. Qualifications Required Bilingual fluency in English and Spanish. Previous experience managing operations, field teams, or hourly employees within a service-based industry. Strong organizational, communication, and problem-solving skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Basic payroll, invoicing, or accounting administration experience. Proficiency with Microsoft Outlook, Microsoft Excel, and mobile communication tools. Comfortable handling a high volume of calls, emails, and text communications. Valid driver's license and reliable transportation. Preferred Experience in commercial cleaning, property services, facilities management, maintenance, or related industries. Knowledge of cleaning methods, products, equipment, and industry best practices. Experience working with scheduling, workforce management, or property management software. Compensation & Benefits Salary: $60,000–$75,000 annually Compensation will be based on experience, qualifications, and demonstrated ability to successfully manage a fast-paced service operation. Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan with Company Match Paid Time Off (PTO) Paid Holidays Career Growth and Advancement Opportunities Schedule & Work Environment Full-time position Monday–Friday schedule Occasional flexibility required to support operational needs Hybrid office and field-based role Approximately 70% office-based Approximately 30% field-based About the Opportunity This organization provides commercial cleaning, apartment turnover services, residential cleaning, carpet cleaning, and specialty cleaning solutions throughout the local market. The company is known for reliability, responsiveness, and delivering exceptional service to its clients. The ideal candidate is a hands-on leader who enjoys balancing operations, customer service, team management, and problem-solving while helping drive continued growth and service excellence. #J-18808-Ljbffr SustainableHR