SLA-Driven Call Center Operations Manager

ASM Research, An Accenture Federal Services Company

A leading research organization based in Madison, Wisconsin is seeking a Call Center Operations Manager to oversee day-to-day call center functions, ensuring high-quality outreach and adherence to program standards. The ideal candidate will have 7-10 years of experience with robust project management skills, enabling efficient call center operations while maintaining compliance with federal regulations. A Bachelor's degree in a relevant field and PMP or ITIL certification are preferred. Competitive salary offered, with a range of $111,400-$150K. #J-18808-Ljbffr

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Vacancy posted 19 hours ago

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