Support Services I

Job-ID: 2026-09-Support-Services-I_KCSource: Services ILocation:Overland Park, KSDescription: About UsWe do not accept resume submissions from third-party recruiters or staffing agencies. Pleasecontact our recruiting team directly.Creative Planning is revolutionizing the wealth management industry by providing comprehensivefinancial planning and investment management services under one roof. Our innovative approachextends to our cutting-edge IT solutions, whereour Managed Service Provider (MSP) team plays acrucial role in keeping our clients at the forefront of technological advancement.As a division of Creative Planning, we have the unique advantage of focusing solely on deliveringexceptional service without the typical MSP pressures. This allows us to build something trulyspecial: Our People & LeadershipAuthentic Leadership: Our management team leads rather than manages, taking feedbackto heart and supporting your growth while avoiding micromanagementTrue Team Environment: We don't just talk about teamwork we live it. Our techniciansactively support each other, share knowledge, and collaborate across teamsThoughtful Communication: We protect focused work time while maintaining strongcollaboration. We favor clear, written communication over impromptu calls, enabling deepwork and thorough documentation Our Approach to GrowthTechnical Breadth: We're one of the few MSPs with deep expertise in both Windows andMac environments, offering diverse technical challengesContinuous Learning: We encourage self-study and professional development, providingopportunities to work withcutting-edge technologiesCareer Advancement: From participating in premium client teams to leading SMB accounts,we offer multiple paths for growth Our Client PhilosophyRelationships First: Technical solutions are just a byproduct of understanding client needsand being their trusted advisorBalance of Independence: While we collaborate as a team, we trust our professionals totake ownership and work independentlyDeep Work Philosophy: We maintain strong client relationships while protecting focusedwork time through thoughtful communication practices Our Rewards & BenefitsResults-Focused Culture: We skip the pizza parties infavor of meaningful recognitionthrough raises and bonusesTrue Remote Freedom: Enjoy the flexibility of genuine remote work with the option to useoffice space when neededShared Success: When we double our revenue, the whole team celebrates with a company-sponsored trip including flight allowance,hotel accommodations for you and a guest The Opportunity As a Support Services I Specialist, you'll be taking your first steps into professional IT support with ateam that's committed to your growth and development. While technical aptitude is important, youreagerness to learn, ability to communicate clearly, and dedication tofollowing establishedprocedures will set you up for success. This role isdesigned to build your foundation in IT supportwhile providing real-world experience with enterprise clients. What You'll DoProvide frontline remote support to clients, aiming to resolve issues during initial contactDocument troubleshooting steps and solutions thoroughly to build our knowledge baseMaintain clear communication with clientsabout progress, next steps, and timelinesManage client expectations professionallyregarding costs, timelines, and solutionsParticipate in ongoing training toexpand your technical knowledgeTrack and document your daily activities and time allocationCollaborate with dispatch team to coordinate additional resources when neededLearn from experienced team members while working on various client environments Technical Skills & Experience1-2 years of technical IT experience or relevant technical educationKnowledge of Windows desktop and server operating systemsBasic understanding of networking concepts: oTCP/IP and Internet connectivity troubleshooting oNetwork components (switches, hubs, patch panels) oRemote Desktop Services oWireless technologies2-year MIS/IT Tech program is a plusNo certifications required, but eagerness to pursue them What Sets You ApartYou're naturally curious and eager to learn new technologiesYou communicate clearly and professionally in writingYou're methodical in following established proceduresYou take ownership of your work while knowing when to ask for helpYou're patient and empathetic when helping clientsYou're organized and detail-oriented in your documentation